UX Coordinator

Description

Job Summary: We are seeking a UX Coordinator to lead the user experience strategy for complex products, connecting design, business, and technology for Brazilian accountants. Key Highlights: 1. Lead the user experience strategy for complex and critical products 2. Elevate UX standards by integrating design, business, and technology 3. Apply AI to product development to create secure and intuitive experiences We are looking for a **UX Coordinator** to lead the user experience strategy for Contmatic’s products. You will drive the evolution of complex and critical systems used daily by accountants in mission-critical operations—such as tax closing, SPED reporting, NF\-e importation, and tax calculation. More than designing interfaces, we seek someone who elevates the company’s overall UX maturity by aligning design, business, and technology with the realities of Brazilian accountants. Responsibilities * Lead and develop the UX team (designers and researchers) * Structure and evolve design processes (discovery to delivery) * Ensure consistency of experience and evolution of the Design System * Plan and conduct user research * Collaborate closely with Product and Technology teams within agile squads * Define and track UX metrics (NPS, task success rate, satisfaction) * Communicate design outcomes and impact to leadership * Lead AI application in product development, creating secure and intuitive experiences (automations, recommendations, conversational interfaces) Requirements * Bachelor’s degree in Design, Computer Science, Communications, or related fields **Mandatory experience in:** * Complex B2B products (SaaS, ERP, technical systems) * Figma (prototyping and design) * Design System (creation or evolution) * User research (interviews, testing, analysis) * Information Architecture (complex flows and robust systems) * UX metrics and behavioral analysis * Agile methodologies (Scrum/Kanban) Nice-to-have * Experience with expert users (accountants, lawyers, etc.) * Hands-on experience applying AI to products (copilots, assistants, automation) * Knowledge of accounting, tax, or fiscal regulations * Experience with redesign or modernization of legacy systems Behavioral Competencies * Inspirational leadership and people development * Strategic UX vision as a business enabler * Clear communication and influence across diverse audiences * Critical thinking and data-driven orientation * Close collaboration with Product and Technology