Job Summary: Entry-level professional to support the maintenance of IBM Sterling B2B Integrator environments, performing operational support, monitoring, and incident resolution. Key Highlights: 1. Operational support for IBM Sterling B2B Integrator environments 2. Focus on monitoring and incident resolution 3. Opportunity for entry-level career development in integration and middleware We are the accelerator driving growth across Ibero\-America, combining EPAM’s global engineering excellence with NEORIS’s regional expertise and cultural proximity. We help organizations scale, modernize, and advance their digital transformation through solutions in Cloud, Data \& Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering. Backed by over 60\.000 professionals across 55+ countries and a robust Nearshore model, we connect global capabilities with local trust to deliver real impact, sustainable growth, and high-value outcomes for our clients. We believe diversity drives innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition. **Location:** São Paulo \- SP **Work Model:** Hybrid **Employment Type:** CLT **Job Description** An entry-level professional responsible for supporting the maintenance of IBM Sterling B2B Integrator-based environments, primarily delivering operational support, monitoring, and resolution of low-complexity incidents under technical supervision. **Responsibilities** * Provide Level 1 and Level 2 support for IBM Sterling environments * Monitor jobs, queues, and integrations * Identify, log, and handle simple incidents * Assist in log analysis and basic troubleshooting * Execute operational procedures, such as: + Restarting services + Reprocessing + Operational validations * Escalate higher-complexity incidents to senior levels * Support documentation of processes and operational routines * Monitor deployments, changes, and maintenance activities in the environment * Support the team in ensuring environment stability **Requirements** * Basic knowledge of IBM Sterling B2B Integrator or similar tools * Understanding of system integration (APIs, file exchange, basic EDI) * Basic Linux/Unix knowledge * Familiarity with databases * Technical English for reading and understanding documentation * Prior experience in technical support **Preferred Qualifications** * Knowledge of EDI (X12, EDIFACT) * Familiarity with communication protocols (FTP, HTTP) * Prior experience in technical support or system maintenance * Interest in pursuing a career in integration and middleware **We Offer** * Meal Voucher and Food Voucher: Monthly benefits for food-related expenses, both at home and outside. * Private Pension Plan: Future planning with supplementary retirement contributions. * Health Insurance: High-quality medical coverage for you and your legal dependents. * Dental Insurance: Comprehensive dental care with an extensive provider network. * Life Insurance: Protection and security for you and your loved ones. * English/Spanish Classes: Incentives for language learning. * Wellhub: Benefits and discounts at gyms and wellness programs. * Childcare Assistance: Financial support for early childhood education expenses. * Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities. **Learn more about us at http://www.neoris.com, Facebook, LinkedIn, Twitter, or Instagram: @NEORIS.** \#LI\-NP1
João Silva
Indeed · HR
João Silva
Indeed · HR
