COLLECTION ASSISTANT

Description

Job Summary: We are seeking proactive and engaged professionals to handle collection and negotiation with delinquent customers, ensuring satisfaction and maintaining relationships. Key Highlights: 1. Active involvement in installment negotiation and collection 2. Focus on customer relationship and viable solutions 3. Continuous professional growth in a dynamic environment **Will You Be There**? Our motto here is: plan, present solutions, evolve, and grow. We seek professionals who get involved, take initiative, pay attention to every detail of our projects, and above all, want to grow and give their best every day. Our growth is constant, and we know we’ll go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out if you’re the right person to join \#WeAreMDS. **Responsibilities and Duties** * Conduct collection from delinquent customers (active and/or reactive), by sending notifications and payment reminders via telephone, e\-mail, and other corporate communication channels, aiming to ensure timely payment of overdue installments. * Extract or receive customer reports and identify overdue insurance premiums (delinquent), by accessing digital tools and/or Portals of Insurance Providers/Carriers, aiming to use information contained in reports for appropriate collection actions. * Negotiate payment terms and conditions using solutions viable for both parties, aiming to ensure timely receipt of payments and maintain positive customer relationships, even during collection processes. * Record all cancellations through cancellation endorsements in the broker’s systems, by logging all collection interactions in the broker’s system, aiming to provide a comprehensive view of each customer’s status—including interaction history and actions taken—to support portfolio management. * Perform other related and inherent professional activities as required by departmental needs and/or demands, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, aiming to ensure continuous professional development. * Provide customer service to clarify questions regarding invoices, premiums, and payment terms, and inform possible insurance cancellations, using information systems and digital tools (telephone, e\-mail, CRM, corporate WhatsApp), aiming to correctly communicate with the broker’s insured clients and enable commercial redirection. * Perform other related and inherent professional activities as required by departmental needs and/or demands, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, aiming to ensure continuous professional development. * Actively contribute to developing performance indicators (KPIs), objectives and key results (OKRs), and new company initiatives. **Requirements and Qualifications** * Completed high school education * Basic knowledge of Microsoft Office suite * Experience in installment collection * Customer focus, collaboration, innovation, professionalism, assertive communication, organization, planning, and negotiation skills. **Additional Information** * Health and dental plans * Life insurance * Meal allowance * Transportation allowance * Profit-sharing program (PLR) * Wellhub * Wellz * Extended maternity/paternity leave * Apoio Pass for you and your dependents * Day off * Discounts on personal insurance contracts, including auto, life, home, travel, and others. **Here, you define the pace of your growth and the scale of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and among the largest in Brazil, with presence also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink, a company founded by the MDS Group and responsible for a network of brokers across 130 countries, employing 25\.000 insurance professionals. In Brazil, our portfolio of issued premiums amounts to R$9 billion. We have over 1,800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference company in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates