**Job Opening: Support Technician – Lapa** **Transportation Allowance + Meal Voucher:** R$ 622.25 **Transportation Voucher** **Working Hours:** Monday to Friday. Possible shifts: Monday to Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. **Main Responsibilities** Respond to tickets assigned by the Level 1 (L1) support team, with a focus on resolution. Monitor tickets in real time and assist the L1 team when necessary. Serve as a handoff point for more complex tickets. Accurately document issues and solutions. Intermediate management of Google Workspace (security, policies, and permissions). Intermediate management of Microsoft 365 (identity, policies, and groups). Intermediate support for wired and wireless networks. Management of device and IT asset inventory. Intermediate support for Zebra printers. Corporate antivirus management and security monitoring. Use of ticketing and remote access tools. **Mandatory Requirements** Prior experience in Level 2 (L2) technical support. Intermediate knowledge of Microsoft 365. Intermediate knowledge of Google Workspace. Practical networking fundamentals. Ability to systematically diagnose technical issues. **Desirable Qualifications** InControl / ControlID RMM Applied understanding of LGPD (Brazilian General Data Protection Law) Intermediate-level Google Workspace or Microsoft 365 training courses Intermediate networking knowledge Prior experience providing IT support in the healthcare sector Experience supporting hybrid Google + Microsoft environments **Essential Soft Skills** Clear communication and strong written skills. Ability to collaborate effectively within a team. Proactive problem-solving attitude. Organizational skills and effective time management. Analytical ability to make quick decisions. Sense of urgency when addressing critical issues. Job Type: Full-time Pay: R$1,800.00 – R$2,300.00 per month Application Question(s): * Residential neighborhood * Ease of access to the subway? Work Location: In person