Description: * Completed or ongoing higher education in the technology field. * Best practices in IT. * Experience in Systems Support. * Experience in Service Desk. * Systems support ensuring operational efficiency and continuity. * User support: Respond to user inquiries and requests, providing technical support via telephone, e-mail, ticketing system, or chat. * Analyze/classify user requests and inquiries, and if necessary, escalate to Level 2 support or development teams. * Perform remote access to adjust and configure user equipment and software. * Create/update software usage manuals. * Route users, when appropriate, to the relevant support areas. 2512190202551684391