The Support Analyst is responsible for analyzing tickets opened by customers and proposing the best solution in an agile manner. It is important to empathize with the customer and prioritize excellent service, thereby fostering a strong partnership between the customer and Keep. * Provides basic technical support to SAP B1 customers, assisting in resolving issues and answering questions. * Collects information from customers regarding incidents and support-related losses. * Assists in training activities and guides customers on using SAP B1. * Collaborates with support team members and other departments to resolve simple technical issues. * Maintains up-to-date records of customer interactions and support incidents. * Participates in training programs to update technical knowledge. * Performs administrative tasks related to support. * Opens, monitors, and interacts on tickets with vendors. **Preferred Competencies** * Basic oral and written communication skills. * Ability to learn quickly and follow instructions. * Customer orientation and willingness to learn. * Ability to work well in a team and enjoy teamwork. **Education and Qualification Requirements** * Currently pursuing a bachelor’s degree. * Interest in information technology and SAP B1 systems. * Basic knowledge of Microsoft Office suite. * Prior experience with ERP support and SQL Server is a plus.