Browse
···
Log in / Register
Job Summary: We are seeking a technical support professional to deliver efficient support, manage user accounts and permissions, configure devices, and diagnose issues in an innovative environment. Key Highlights: 1. Efficient and agile technical support at all hierarchical levels 2. Configuration and maintenance of technological devices 3. Diagnosis and resolution of hardware, software, and network technical issues We believe diversity of ideas and cultures is a sure path to foster creative thinking and stimulate an environment conducive to innovative perspectives. With a high-performance team of specialists across diverse legal fields, we seek professionals who combine deep knowledge of our clients’ businesses with a distinctive perspective to deliver unique, top-tier, sophisticated, and rigorous solutions. Join our team! **Responsibilities and Duties** * Provide first- and second-level technical support, delivering efficient and agile assistance to all organizational staff, regardless of hierarchical level; * Support the creation, review, and maintenance of support scripts, procedures, and technical manuals to standardize support processes; * Perform basic account and permission administration tasks in Active Directory, ensuring access control; * Monitor and support corporate email accounts in Office 365 environments, resolving simple issues and escalating more complex incidents when necessary; * Configure and maintain technological devices, including laptops, meeting room equipment, printers, and other IT assets; * Diagnose and resolve initial technical issues related to hardware, software, and networks, escalating to higher-level teams when required; * Support implementation of improvements to technological tools; * Collaborate with other departments to align IT solutions with operational needs; * Provide videoconference support. **Requirements and Qualifications** **Education:** * Bachelor’s degree completed in Information Technology, Computer Science, Information Systems, or related fields. **Experience:** * Prior experience in technical support or similar roles is desirable. **Technical Knowledge:** * Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); * Basic knowledge of Windows 10 and 11 operating systems; * Familiarity with basic Active Directory administration (user and permission creation and management); * Initial experience with cloud-based corporate email accounts, preferably Office 365. **Behavioral Skills:** * Strong written and verbal communication skills for interacting with colleagues and drafting simple technical documentation; * Proactivity in seeking solutions and continuous learning; * Ability to work collaboratively, with a results-oriented and customer-focused mindset; * Organizational skills and attention to detail when performing tasks. **Differentiators (Not Mandatory):** * Entry-level technology certifications, such as ITIL Foundation or Microsoft 365 Fundamentals; * Basic familiarity with ITSM (IT Service Management) tools; * English proficiency. **Additional Information** * Health Insurance; * Meal Allowance / Food Allowance; * Life Insurance; * Gympass; * Childcare Assistance; * Transportation Allowance; * Profit-Sharing Program (PPR); * Short Fridays; * Birthday Day Off; * Educational Subsidy; * Expense Subsidy (for hybrid or fully remote positions); * Equipment Purchase Subsidy (for hybrid or fully remote positions). With extensive experience and a track record in landmark cases across varied sectors, we were named by The Legal 500 as the Law Firm of the Year in Brazil—the highest recognition in the legal market. We are an innovative, rapidly growing law firm operating multidisciplinarily across 20+ practice areas and have quadrupled our partnership over recent years, strengthening our legal team. Today, Lefosse is a comprehensive platform designed to accelerate business growth. We believe in pluralism and democratization of justice. Therefore, we launched VOZES—our Diversity, Equity, and Belonging program—to foster an inclusive culture and create opportunities for everyone. We also provide pro bono legal services to nonprofit organizations through the Lefosse Pro Bono program. At Lefosse, our work model is hybrid, with remote work cost assistance and an established *home office* policy. We encourage autonomy, flexibility, and digital culture—without compromising excellence, collaboration, or client focus. Each of our professionals plays a vital role in daily reinforcement of who we are and what we value. Our culture is grounded in values and principles that guide all our decisions. **ENTREPRENEURSHIP, EXCELLENCE, PARTNERSHIP, and HUMANITY**: that’s who we are. Join our team!
