**Description:** **Job Description:** TOTVS We believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As Brazil’s largest technology company, we are committed to a diversity and inclusion policy and program aimed at fostering an ecosystem that is increasingly representative, respectful, and welcoming. How would you like to leave your mark—with great autonomy, at an accelerated pace—at Brazil’s largest technology company? We are passionate about supporting and empowering TOTVERS, our customers, and suppliers. Here, corporate departments are indispensable to transforming over 70,000 companies in Brazil and worldwide through TOTVS technology. If you want to learn a great deal in a dynamic environment surrounded by talented people, join TOTVS! \#dareandtransform \#beaTOTVER **Responsibilities:** Provide customer support via TOTVS channels, clarifying questions regarding medium-to-high-complexity system-related topics, and recording suggestions and incidents; Deliver support via ticketing channels according to defined processes, aiming to meet service targets and goals; Register customer requests—including all necessary evidence (opened tickets) and detailed information—in the system for all impacted parties; Triage tickets opened by customers and reclassify or categorize them, as needed, based on ticket type or support status; Provide updates on ongoing requests upon customer request, using available support channels (phone, email, system); Contribute both to achieving individual performance indicators (productivity, satisfaction surveys, etc.) and to the team’s overall results/goals; Alert coordination and proactively address potential risks or crises affecting customers; Keep FAQs/knowledge base updated with defined and communicated solutions; Support continuous improvement initiatives by identifying new solutions, detecting problems, and recognizing relevant issues. **Requirements:** Experience with modules: SIGAVEI, SIGAPEC, and SIGAOFI. Technical and conceptual analysis of Protheus routines. Customer service experience, including conflict resolution skills. Knowledge of Protheus architecture, installation, and configuration. Proficiency in ADVPL language for support tasks. Programming logic. Knowledge of SQL language. Debugging in local and remote environments. **Benefits:** Health Insurance, Dental Plan, Meal Voucher, Gympass, Annual Profit-Sharing Bonus (PLR). 2512190202551698623