Description: * Completed high school education * Knowledge of Network Troubleshooting, Microinformatics, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite. Preferred Qualifications: * Currently pursuing a bachelor’s degree in Technology. Work Schedule: * 12 x 36 shift — from 7:00 AM to 7:00 PM; * On-site in Vila Paranaguá — SP NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What We’re Looking For: A proactive, committed individual with strong interpersonal skills. Your Day-to-Day Responsibilities: * Register and manage service tickets, handling Level 1 and Level 2 requests; * Provide support for operating systems and software installation (including Office Suite), networks, printers, peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure POP/Exchange and Lotus Notes email accounts, set up user profiles, install VPN, and configure IP addresses; * Monitor, respond to, and update tickets in the queue, preventing backlogs that could jeopardize the project’s SLA and minimizing the number of pending tickets; * Create and update knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. 2512180202551925068