Job Summary: Supervise and guide the operations team, ensuring goal achievement and service quality, monitoring KPIs, and developing action plans for process optimization. Key Highlights: 1. Team leadership and customer service team management 2. Proactive involvement in preventing operational failures 3. Operational process optimization Main Responsibilities: Supervise and guide the operations team to ensure goal achievement and service quality; Monitor performance indicators (KPIs); Prepare operational reports and identify issues to implement corrective action plans; Act proactively to prevent operational failures and seek opportunities for process optimization; REQUIREMENTS High school diploma completed; Proficiency in Excel (intermediate level); Experience in leadership and customer service team management; Familiarity with 24-hour support operational processes; Multitasking and time management skills; Results-oriented; BENEFITS Market-competitive salary Transportation allowance (VT) Meal allowance (VA/VR) Total Pass Employee Assistance Program (PAE) Birthday Day Off Pharmacy discounts Discount at FAC (Faculdade do Comércio) SESC membership Employment Type: Full-time, CLT permanent contract Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Experience: * Microsoft Excel (Preferred) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
