Job Summary: We are seeking a professional to supervise technical maintenance teams, develop goals, and monitor workflow in the operations and maintenance area, with a focus on innovation and sustainability. Key Highlights: 1. Collaborative and welcoming work environment focused on innovation. 2. Opportunities for personal development in challenging projects. 3. Culture that values technology and continuous innovation. We believe we can transform society through innovation and sustainability; therefore, our primary purpose is to have a motivated and innovative team working in a collaborative and welcoming environment to deliver excellence. If you are a transformation-driven individual who believes you can add value to challenges integrating social and environmental responsibility, **Engemon** is the right place for you! **Work Environment:** You will work within our Operation Services business unit. **Your Responsibilities Will Include:** * Supervising and guiding technical maintenance teams in carrying out assigned activities; * Providing support to clients, technicians, and team leaders by contributing information and solutions to improve systems; * Developing, planning, and implementing goals and objectives for the operations and maintenance area; * Monitoring workflows, reviewing and evaluating results; * Implementing process and method improvements aimed at enhancing customer service; * Supplying the client’s Executive Management with objective information via reports on services rendered, KPIs, and other indicators; * Advising the client’s Executive Management on the most appropriate procedures for addressing issues and matters related to site operations and maintenance; * Maintaining close client relationships to anticipate potential needs and resolve complaints promptly; * Reviewing and advising on managerial reports. **Why Work at Engemon:** Here at Engemon, you will find a rich history, a wide variety of challenging projects, opportunities for personal development, a collaborative organizational culture, health and well\-being programs, and the chance to participate in projects with positive impact. And, no less importantly, you will be immersed in an environment that values and promotes technology and continuous innovation. **What We Offer You:** * Health and well\- being: We provide medical assistance, dental assistance, life insurance, and TotalPass because you are our top priority. * Recognition: We want you to take ownership and offer a competitive career development plan. * Commuting: We provide transportation vouchers (VT) to assist with daily travel. * Autonomy: Our meal allowance is provided via a flexible card usable at numerous establishments. Minimum Education Level: Elementary School (1st level) * Medical Plan * Dental Plan * Life Insurance * Transportation Voucher * Meal Voucher * Partnerships * High potential for internal growth