Description
We are seeking an analytical, strategic, and results-oriented professional to directly analyze operational and quality indicators, transforming data into insights and action plans for continuous operational improvement.
**Key responsibilities:**
* Analyze quality audit and monitoring results, identifying trends, deviations, and opportunities for operational improvement;
* Correlate monitoring results with key operational indicators such as TMA, FCR, NPS, CSAT, productivity, and absenteeism;
* Interpret operational scenarios and identify bottlenecks through analysis of indicators and management reports;
* Prepare reports, studies, and presentations focused on operational performance and improvement opportunities;
* Support management in developing and tracking corrective and preventive action plans;
* Review, calibrate, and update quality checklists, criteria, and forms;
* Conduct critical analyses of operational processes to identify root causes and opportunities for continuous improvement;
* Interpret existing operational dashboards and reports, extracting relevant information to support decision-making;
* Collaborate with operational teams and management to enhance quality and operational performance.
**Requirements:**
* Knowledge of operational indicators and KPIs;
* Proficiency in data analysis, reporting, and indicators;
* Excel proficiency;
Compensation: R$2\.000,00 \- R$2\.900,00 per month
Work location: On-site