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Quality Analyst (Operational Indicators)

R$2,000-2,900/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

We are seeking an analytical, strategic, and results-oriented professional to directly analyze operational and quality indicators, transforming data into insights and action plans for continuous operational improvement. **Key responsibilities:** * Analyze quality audit and monitoring results, identifying trends, deviations, and opportunities for operational improvement; * Correlate monitoring results with key operational indicators such as TMA, FCR, NPS, CSAT, productivity, and absenteeism; * Interpret operational scenarios and identify bottlenecks through analysis of indicators and management reports; * Prepare reports, studies, and presentations focused on operational performance and improvement opportunities; * Support management in developing and tracking corrective and preventive action plans; * Review, calibrate, and update quality checklists, criteria, and forms; * Conduct critical analyses of operational processes to identify root causes and opportunities for continuous improvement; * Interpret existing operational dashboards and reports, extracting relevant information to support decision-making; * Collaborate with operational teams and management to enhance quality and operational performance. **Requirements:** * Knowledge of operational indicators and KPIs; * Proficiency in data analysis, reporting, and indicators; * Excel proficiency; Compensation: R$2\.000,00 \- R$2\.900,00 per month Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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