Operations Analyst

Description

Company Overview: If technology exists for you to improve life's journey, it does so for our team too: Your Journey, Our Path. We believe in technology that connects talented people with meaningful work and embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users but, above all, for the communities we serve and society as a whole—making people’s lives better through services that simplify daily life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify life for millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We are pioneers in developing innovative solutions born in Brazil that scale globally to deliver positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and beyond. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, and adjusting our path to build solutions that yield even better outcomes. \#LI\-Hybrid Team Overview: Joining DiDi’s Operations team gives you the opportunity to help define and execute business strategies and operations. This data-driven role demands a blend of consumer-inspired analytical thinking and strong interpersonal skills. You’ll work within a lean team where your impact on DiDi’s business will be clear and direct. Be prepared for a dynamic, fast-paced, and challenging environment. Ideal candidates for the Operations role possess strong strategic thinking and analytical capabilities, excellent time management and organizational skills. You’ll continuously seek scalable solutions while keeping pace with business growth. Your processes and projects will directly contribute to DiDi’s expansion across Latin America. Role Responsibilities: * Design and implement driver incentive strategies to balance the marketplace and ensure a positive experience, regularly reviewing processes and methods to enhance efficiency; * Monitor KPIs to track marketplace performance and driver behavior, acting swiftly whenever needed to improve the experience; * Data analysis: proficiency in Excel/Google Sheets and SQL; * Ensure cross-team collaboration to improve operational productivity and user experience; * Balance attention to detail with speed of execution; * Take initiative in an ever-changing work environment and adopt a generalist “do whatever it takes” mindset. Role Qualifications: * Bachelor’s degree in Engineering, Economics, Computer Science, Business Administration, or related fields; * English (reading and writing); * Strong problem-solving skills; * Experience in data analysis and data-driven decision-making; * Hands-on profile; * Proficiency in MS Excel/Google Sheets; * SQL knowledge is a plus; * Critical thinking, autonomy, and independence; * Strong teamwork orientation. EEO Statement: * We Deliver Value to Users — We exist to do our best for our users and innovate to stay ahead. We strive for balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data-Driven — We believe in decisions guided by data. Through numbers, we navigate our business strategically. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting high standards and giving our absolute best in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone’s input before making decisions—and once decided, we fulfill our commitments collectively, even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what is right. * We Develop One Another — Our growth comes from constantly stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are deeply passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity lies in inclusion, equity, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and everyone here can truly be themselves. **Diversity and Inclusion** Diversity is not a future vision or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to support this, we rely on governance from the Diversity Committee, which works alongside HR, our leadership, and identity-based groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey—one that still has much ground to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms