Senior Support Analyst

Description

**Position: Senior Support Analyst** Employment Type: CLT Work Mode: Hybrid (São Paulo/SP) Education: Completed undergraduate degree in IT. **Mandatory Requirements:** Knowledge of Financial Products Familiarity with the payments ecosystem: Boleto TED / TEF Consumer Accounts Taxes Top-ups PIX / DDA Vehicle Debit Technical Knowledge Basic SQL knowledge (queries and data analysis). Experience with RESTful APIs (integration, authentication, and troubleshooting). Familiarity with microservices architecture. Basic knowledge of HTTP protocols and log analysis. Advanced English (mandatory) — reading, writing, and communication for interacting with technical documentation and stakeholders. Key Responsibilities Customer Onboarding & Accreditation Manage the customer lifecycle in the Developer Portal. Provision, configure, and securely distribute access credentials. Support partners during the initial technical integration process. Specialized Technical Support (APIs — Sandbox) Provide advanced technical support for API integration. Perform analysis and troubleshooting of payloads (requests/responses). Assist in identifying and resolving integration inconsistencies. Documentation Management Maintain and update technical documentation in the Developer Portal. Ensure alignment with current versions of services and APIs. Act as curator for the quality and clarity of technical documentation. Internal Team Collaboration Lead technical meetings with customers and internal teams. Translate business needs into technical requirements. Certification Cycle & Go-Live Oversee the entire customer certification process. Monitor integrations in production environments during Go-Live. Proactively mitigate risks and incidents.