97 Sales Inbound in Mato Grosso lowest at $4800.0+

Manager, Commercial Sales64527403560067120

Indeed

Manager, Commercial Sales

**About Us** Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI\-optimized services, technologies and products. Sophos is now the largest pure\-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry\-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market\-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next\-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state\-sponsored cybercrimes. The solutions are powered by historical and real\-time threat intelligence from Sophos X\-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. **Role Summary** We are looking for an experienced Manager of Commercial Sales to lead a Sales Team focused on new business generation in the 1\-250 space. This role will require strong leadership skills to manage and develop a team of inside sales professionals who drive sales efforts and generate new business opportunities within a specified region. You will guide your team to build a robust pipeline, meet/exceed sales targets, and foster long\-term customer relationships. The ideal candidate will have a proven track record of successfully managing inside sales teams in a Channel environment. ### **What You Will Do** * + Team Leadership: Lead and mentor a team of inside sales representatives, driving performance to consistently meet or exceed new business sales targets. Foster a positive and results\-driven environment that encourages growth, learning, and accountability. + New Business Strategy: Develop and implement sales strategies to enable your team to identify and pursue new business opportunities within your designated region. Guide and support your team in executing strategies to generate new leads, nurture prospects, and close deals. + Performance Management: Monitor and evaluate the sales performance of your team. Provide coaching, feedback, and training to ensure individual and team success. Set clear expectations, establish KPIs, and ensure that the team stays focused on delivering results. + Partner and Distributor Coordination: Collaborate with partners and distributors to ensure alignment on sales strategies and goals. Help manage relationships between your sales team and key partners to ensure that indirect sales are growing effectively. + Sales Process Optimization: Lead efforts to streamline and improve the sales process, ensuring your team has the tools, resources, and training necessary to close deals efficiently and effectively. Monitor sales cycles and ensure timely follow\-up and conversion. + Training and Development: Continuously develop your team's skills through regular training sessions, workshops, and best\-practice sharing. Identify areas for professional growth and provide opportunities for career advancement. + Cross\-functional Collaboration: Work closely with other teams (Sales Engineering, Marketing, Customer Care, etc.) to provide comprehensive support throughout the sales cycle, ensuring that your team has the resources to close deals successfully. + Sales Forecasting and Reporting: Provide accurate and timely sales forecasts and performance reports. Ensure that the team tracks activities and results in the CRM system, and use data to identify trends, opportunities, and areas for improvement. + Conflict Resolution and Negotiation: Guide your team in managing conflicts with partners or customers, offering support when difficult negotiations arise. Help facilitate solutions that maintain strong relationships and drive sales growth. + Market Insights and Feedback: Gather feedback from your team about market conditions, customer needs, and competitor activity. Work with leadership and product teams to refine sales strategies and ensure alignment with market demands. + Event Representation and Networking: Occasionally represent Sophos at trade shows, conferences, or partner events, where you will help facilitate discussions and drive new business opportunities for your team. + Sales Tools and CRM Management: Ensure that your team is utilizing CRM systems, sales tools, and business systems effectively to track progress, manage opportunities, and maintain accurate records of all activities. ### **What You Will Bring** * + Proven experience managing inside sales teams with a focus on driving new business in a Channel environment + Strong leadership skills, with the ability to coach, motivate, and develop sales professionals to achieve and exceed sales targets. + Solid understanding of the sales process and ability to optimize and scale sales efforts for inside sales teams. + Experience managing indirect sales efforts and building strong relationships with partners and distributors. + Excellent communication and interpersonal skills with a demonstrated ability to influence, inspire, and manage a high\-performance sales team. + Strong coaching and mentoring abilities, with a focus on developing the skills of team members in areas like lead generation, cold calling, and closing sales. + Familiarity with CRM systems (Salesforce or similar) and sales tools, with the ability to use data to track performance and make decisions. + Strategic thinker who can align team efforts with overall business goals and objectives. + Strong problem\-solving and conflict\-resolution skills. + Bachelor's degree in Business, Marketing, or related field is preferred. \#li\-remote \#B2 \#li\-FC2 **Ready to Join Us?** At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. **What's Great About Sophos?*** Sophos operates a remote\-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. **While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.** * Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit * Employee\-led diversity and inclusion networks that build community and provide education and advocacy * Annual charity and fundraising initiatives and volunteer days for employees to support local communities * Global employee sustainability initiatives to reduce our environmental footprint * Global fitness and trivia competitions to keep our bodies and minds sharp * Global wellbeing days for employees to relax and recharge * Monthly wellbeing webinars and training to support employee health and wellbeing **Our Commitment To You** We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. **Data Protection** If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered \| Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Senior Sales Consultant64372886958849121

Indeed

Senior Sales Consultant

Zucchetti is an Italian multinational technology company that has been operating in Brazil for 12 years and has presence in over 50 countries. With more than 800,000 clients, Zucchetti is the first and largest software developer in Italy, investing heavily in innovation and generating annual revenues exceeding 9 billion Brazilian reais. Through the integration of people and technology, we create innovations that improve everyone's lives. We know our mission to innovate and transform can only be achieved through talented and engaged individuals who share our purpose. We value stories and connections. Zucchetti talents have collaboration, responsibility, autonomy, innovation, determination, and strong motivation in their DNA! Our commitment to developing our talents is as strong as their commitment to the company’s growth. Together, we grow! We are looking for new talents who want to become part of this great team and a global company! **Position:** ---------- The **Senior Inside Sales** professional will be responsible for managing the complete B2B consultative sales cycle for technology solutions focused on people management, strategically acting across all stages of the sales funnel, from prospecting to negotiation and closing. The role will involve combining inbound, outbound, and ABM strategies to ensure a personalized, results-driven approach. This professional will identify business opportunities, deeply understand HR departments’ pain points and challenges, and translate these needs into tangible value propositions that contribute to improving organizational performance and employee experience for clients. Additionally, they will build long-term relationships with key decision-makers and influencers, ensuring consultative, empathetic communication focused on value creation. The role also requires constant analysis of sales metrics such as conversion rates, sales cycle length, and opportunity volume to identify optimization opportunities and contribute to the sustainable growth of the sales department. **Requirements:** --------------- Elofy Zucchetti is seeking a Senior Inside Sales professional to join our commercial team! If you have strategic vision, a consultative profile, analytical skills, and desire to grow within a technology multinational, this is the perfect opportunity for you. Here, you will work in a dynamic, collaborative, and innovative environment with room to learn, propose solutions, and generate value for our clients, directly contributing to Zucchetti’s growth! **What do we expect from our candidate?** * Solid experience in B2B consultative sales, preferably in the SaaS segment. * Bachelor's degree in Business Administration, Marketing, Sales Management, Economics, or Communications. * Knowledge of inbound, outbound, and ABM strategies. * Proficiency in LinkedIn Sales Navigator and CRMs. * Experience in Human Resources (Recruitment & Selection, Training & Development, or related areas). * Ability to conduct product presentations and customized demonstrations. * Experience in creating commercial proposals. * Tracking of sales metrics (conversion rate, sales cycle, opportunity volume). * Consultative and analytical mindset with a focus on value generation. * Clear, empathetic, and persuasive communication. * Ability to build solid, trust-based relationships. * Autonomy and discipline to manage complex negotiations. * Adaptability to dynamic, goal-oriented environments. * Collaboration with cross-functional teams (Marketing, Pre-sales, Customer Success). **Additional Information:** ----------------------- Join an Innovative and Growing Environment! At Zucchetti, we believe an inspiring and challenging workplace is essential for everyone’s success. That’s why we are always looking for people passionate about innovation and ready to grow with us! Here, we don’t just offer a job opportunity—we offer a true experience of well-being and growth. On our side, we offer: Bradesco Health Insurance: 100% of monthly premium covered + 30% co-payment. Food Allowance (IFood Benefits Card): Reloaded on the first day of each month. Home Office / Internet Allowance paid on payroll. ️ Remote Work Equipment: Provided by the company. Birthday Day Off: Because you deserve this gift! * Coffee and English: Practice English in a relaxed and dynamic way. Training Support: Incentive for your professional development. Partnerships and Agreements: Special discounts and benefits. ️ Life Insurance: Fully covered by Zucchetti. Childcare Allowance: According to Collective Bargaining Agreement rules. **Work Model** * Remote **Work Location** * Hiring for the regions of São Paulo Capital, Guarulhos, and surrounding areas. **Position open to candidates with disabilities (PCD)!** Additional compensation: Commissions based on goal achievement

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Sr. Manager, Customer Success Account Management64362633228673122

Indeed

Sr. Manager, Customer Success Account Management

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ The Senior Manager, Customer Success Account Management – Enterprise (Brazil) is a structured leader who prioritizes a Customer First mindset, responsible for ensuring governance, predictability, and scalable customer success across DocuSign’s Enterprise portfolio in Brazil. This role oversees a team of highly skilled Customer Success Managers, driving operational excellence, retention, and expansion across a large customer base. Acting as a bridge between strategic leadership and field execution, the Senior Manager defines frameworks, processes, and rhythms that ensure consistent customer value delivery and measurable business outcomes. This is a Sao Paulo\-based leadership role that requires a strong presence both with customers and internal teams. The Senior Manager maintains regular customer engagement — virtually and in person — ensuring alignment between strategy, execution, and measurable outcomes. This is a people manager role reporting to the Senior Director, Customer Success Account Management. **Responsibility** * Champion a data\-driven culture that enables transparency, prioritization, and early risk identification * Lead, coach, and develop a high\-performing Enterprise Customer Success team, fostering accountability, clarity, and collaboration. * Establish operational frameworks and success metrics to drive governance and consistency across accounts * Build scalable engagement models that ensure predictability and alignment between customer outcomes and company goals * Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring performance through disciplined execution and proactive risk management * Partner with Sales, RevOps, Partners and Product teams to identify growth opportunities and improve customer lifecycle efficiency * Support strategic negotiations and customer escalations, balancing customer trust with business results * Ensure forecast accuracy, CRM hygiene, and portfolio visibility across the team * Leverage Gainsight, Gong, and Salesforce for customer insights, performance tracking, and decision\-making * Define and monitor key health indicators to predict outcomes and guide strategic actions * Drive continuous improvement through process optimization, feedback loops, and cross\-functional collaboration * Act as the operational connector between Enterprise teams in Brazil and regional/global leadership * Translate global strategies into local execution plans, ensuring scalability and consistency * Represent Customer Success in strategic planning forums, advocating for customer needs and regional insights **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * 8\+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies * 3\+ years of experience managing high\-performing teams * Fluent in English and Spanish **Preferred** * Proven track record in driving retention, expansion, and customer value across large portfolios * Strong analytical mindset and ability to translate data into operational strategy * Experience with Gainsight, Gong, and Salesforce to drive insights and execution * Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption). * Strong stakeholder management and communication skills, including C\-level engagement * Demonstrated success implementing scalable processes and governance models * High adaptability, prioritization, and ownership in dynamic environments **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Senior Onboarding Consultant64362633245443123

Indeed

Senior Onboarding Consultant

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ The Senior Onboarding Consultant is a high\-energy technical\-focused customer advisor responsible for managing a portfolio of customer engagements, driving return on our customers’ investment in the Docusign platform and unlocking further modernization across their system of agreement. As part of the Onboarding team, the Senior Onboarding Consultant will provide technical adoption\-focused consulting including: enablement, new use case identification, optimizing existing use cases and workflows along with guiding and advising on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and Docusign, the Senior Onboarding Consultant helps customers realize business results by serving as the post\-sale service team responsible for successful customer onboarding to Docusign and configuration of products to their needs. Passion for customers, professional maturity, creative problem solving, technical fluency, as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role. This position is an individual contributor role reporting to Manager, Onboarding Consulting. **Responsibility** * Deliver a best\-in\-class customer onboarding experience which accelerates a customer’s time to first value and provides guidance and best practices to help customers quickly meet their business needs and deploy their initial use case * Drive the onboarding engagement from kick\-off to project completion, ensuring that the customer has an outstanding experience, projects are delivered within scope, on time, and to defined outcomes * Discover customer needs and business objectives and tailor solutions that meet customer needs * Use knowledge around the Docusign platform to identify areas of opportunity to increase customer value, adoption of features and expansion of the customer’s portfolio of products * Review existing customer workflows to identify areas for optimization * Have strong time management and prioritization skills to balance a multi\-customer workload and meet defined outcomes * Complete customer\-facing work through a combination of zoom calls, phone calls and emails * Track and meet expectations around customer\-utilization targets * Follow a defined playbook and use required tools to track customer onboarding * Interact with customers via verbal and written communication, and present key information and resources using prescribed presentation materials and superior presentation skills * Understand and recommend self\-service resources and online trainings that meet customer needs * Guide customers in the build and testing of their use case * Serve as a thought leader, customer advocate and partner to Docusign’s customers * Enable customers to be self reliant following their implementation * Mitigate risks proactively to ensure timely execution and to accelerate “time to live” * Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting * Engage with multi\-functional teams, including Support, Sales and Product Management, as needed to complete customer projects and drive program initiative * Stay current and consistently improve knowledge on the latest product features and functionality, platform changes and partner technologies by attending enablement sessions, product release meetings and knowledge sharing sessions, and other enablement activities * Contribute to the growth and evolution of the Customer Onboarding program by sharing customer or vertical insights during meetings and drive new ways to improve the customer experience and drive better enablement for adoption * Work with customers from both regions; North America and Latam * Agile and adaptable, with the ability to thrive in a fast\-paced environment and comfort with evolving business dynamics and changes. * Find creative solutions and troubleshoot product issues * Lead and collaborate on side projects within the onboarding team or with customers * Assist colleagues and managers with customer issues * Help mentor and develop less experienced team members **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * Bachelor’s Degree * 5\+ years of customer service experience in the Software as a Service Industry * Business level proficiency for written and spoken English * Fluent or native speaker in Portuguese and Spanish * Recent experience in a customer facing, advisory, support or consulting delivery roles **Preferred** * Strong technical capability and knowledge of adult learning principles, particularly in software * Experience implementing, onboarding or training in the Software as a Service Industry * Experience using Project Management software or Salesforce * Extensive Project Management or Coordination experience with proven track record of successful delivery of projects, including managing a high volume of projects at the same time * Business process reengineering and change management methodology knowledge and/or first\-hand experience * Prior experience managing adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle * Demonstrated ability to identify new, creative ways to drive Customer technology adoption and usage * Ability to build effective strategy, both with our customers and internally, and couple it with execution * Strong time management and prioritization skills * Ability to develop and deliver messages and presentations to technical and non\-technical audiences * Strong verbal and written communication skills * Ability to properly set and reset expectations, and de\-escalate situations with customers * Active Listening skills to understand the customer’s business problems or objectives and leverage product knowledge and experience to deliver the best solution to meet their needs * Identify gaps that impact the customer experience, document them, and recommend potential resolutions * Ability to make decisions autonomously * Proactively drive key achievements and outcomes as outlined by the customer and in alignment with the program framework * Meet deadlines for customer engagements and deliverables * Creative problem solver that is able to navigate confidently and competently through ambiguity and change * Subject matter expertise in an industry, including fluency in regulatory and compliance requirements relevant to that vertical * Strong communication and presentation skills * Ability to interact with and influence all levels from individual contributors to executives **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Indeed

Associate CSM

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ As the Scaled Customer Manager, you are an extension of the Customer Success Account Management (CSAM) team that oversees an incoming queue of requests. Their primary function is to connect customers with the right resources, ensuring an outstanding customer experience as measured by NPS, net revenue retention, referrals, and product usage indicators. The Scaled Customer Manager performs just\-in\-time tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. This position is an individual contributor reporting to the Manager, Scaled Customer Management. **Responsibility** * Monitor and manage a high volume of customer inquiries through digital channels * Triage requests by routing to the appropriate internal teams or providing self\-service content; escalate patterns or systemic issues as needed * Create and assign Call To Actions (CTAs) to On\-Demand 1:1 Specialists or other internal stakeholders * Respond to customers with clear, friendly, and accurate email communication that addresses immediate needs and encourages 1:1 engagement when appropriate * Track and document engagement outcomes in Salesforce or Gainsight * Maintain and contribute to a response library and create reusable content for recurring inquiries * Collaborate with Digital and On Demand SCMs, Support, Product, and CS teams to ensure aligned messaging and coordinated engagement * Support KPIs related to CSAT, retention, and resolution time through effective queue management and triage execution * Continuously develop product knowledge to guide customers effectively and contribute to scalable digital workflows * Identify insights and opportunities from customer interactions to inform proactive strategies and improve team processes * Maintain accountability for your digital queue, executing tasks with accuracy, timeliness, and attention to detail **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * 2\+ years of experience in a customer\-facing role, preferably in Customer Success, Support, or Account Management * Experience managing high volumes of customer inquiries via digital channels such as email, web forms, or CRM platforms (e.g., Salesforce, Gainsight) * Experience documenting and tracking customer interactions and outcomes in CRM or engagement platforms * Experience identifying patterns in customer feedback and escalating issues appropriately * Fluency in Spainish **Preferred** * Strong written communication skills with the ability to craft clear, professional, and customer\-friendly responses * Ability to triage customer needs effectively by routing to internal resources or providing relevant self\-help content * Demonstrated ability to identify trends from customer inquiries and contribute to content development or response libraries * Experience creating or maintaining self\-service resources, knowledge base articles, or email response templates * Understanding of customer lifecycle stages and how to drive adoption through digital touchpoints * Proven ability to collaborate across functions (e.g., Product, Marketing, Support, Sales) to align on messaging and resolve customer needs * Strong attention to detail with experience managing multiple tasks or workflows in a fast\-paced environment * Highly organized and able to manage a digital task queue with accuracy, timeliness, and attention to detail * Comfortable collaborating across teams, including Customer Success, Product, Support, and Sales, to ensure aligned messaging and support * Proactive, adaptable, and able to contribute to process improvements in a fast\-paced, evolving environment * Willingness to continuously build product knowledge to support effective customer guidance and triage decisions **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Indeed

Renewals Specialist I

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ The Docusign Account Specialist (AS) is a high impact position, responsible for owning and completing a high\-volume portfolio of renewal contracts in an assigned territory. The ideal Account Specialist is a professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth, and providing insights to the business that improve future outcomes. Account Specialists are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Manager, Account Management **Responsibility** * Own and implement win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and improving customer trust * Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal * Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies * Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and * Product Management to develop strategies for upcoming renewals * Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors * Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting * Achieve financial and strategic revenue, bookings and billings targets * Evaluate your portfolio to prioritize time to render the most favorable outcomes * Leverage customer data and behavior to assess the health of each renewal **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * Experience within Renewal Management, Account Management or Customer Success * Bachelor’s degree **Preferred** * 2\+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings * Strong negotiation skills with experience driving contracts to completion on time * Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level * Experience in quota carrying sales role with shown achievement * Strong process management, financial competence, and contractual engineering skills * Ability to react and adapt to potential rapid shifts in priorities * Strong level of urgency, organization, and prioritization skills * Ability to project manage the renewal cycle, pulling in vital resources **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Customer Success Account Manager64362633211523126

Indeed

Customer Success Account Manager

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ The Docusign Customer Success Account Manager is responsible for owning a portfolio of accounts and renewals in an assigned territory. The CSAM supports customer adoption, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the CSAM is responsible for developing and implementing effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The CSAM is a valuable member of the Account team, working in collaboration with our Sales Team. The ideal CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast\-paced environment. This position is an individual contributor role reporting to the Manager, Customer Success Account Management. **Responsibility** * Prevent risk and drive growth in our customers through engagement, driving value, engaging with key collaborators as measured by renewal outcomes * Achieve financial and strategic revenue, bookings and billings targets * Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies * Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust * Conduct select business reviews with critical customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives * Serve as the primary point of contact and facilitation on behalf of our customers for any issue concerns * Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts * Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign * Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * 2\+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings * Experience with quota\-carrying roles and proven history of meeting key performance indicators * BA/BS degree or equivalent work experience **Preferred** * Experience with deal negotiation cycles with a successful track record * Ability to navigate across internally and with the customer in a trusted advisor/consultative approach * Contract negotiation skills with experience driving contracts to completion on\-time * Experience with supporting adoption across organizations, serving as a change agent for the customer * Ability to react and adapt to potential rapid shifts in priorities * Urgency, organization and prioritization skills * Salesforce experience * Written and verbal communication skills **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Strategic Customer Success Account Manager64362633193986127

Indeed

Strategic Customer Success Account Manager

**Company Overview** -------------------- Docusign brings agreements to life. Over 1\.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business\-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the \#1 company in e\-signature and contract lifecycle management (CLM). **What You'll Do** ------------------ The Strategic Customer Success Account Manager plays a strategic role in driving customer\-centric growth and governance across Docusign’s largest and most complex accounts in Brazil. Acting as a trusted advisor and strategic business partner, you will align customer outcomes with Docusign’s vision, ensuring long\-term retention, expansion, and advocacy. This position requires a strong Customer First mindset, strategic acumen, and the ability to influence at executive levels. You will lead high\-impact governance routines, design multi\-year success plans, and foster deep collaboration across internal teams to deliver predictable, scalable, and measurable results. This is a field\-engaged role. The Strategic Customer Success Account Manager is expected to meet customers weekly — both virtually and on\-site — to strengthen relationships, ensure adoption, and reinforce Docusign’s value realization journey. The role combines strategic governance with hands\-on execution, ensuring consistent delivery of customer outcomes with predictability and scalability. This is an individual contributor role reporting to the Manager, CSAM. **Responsibility** * Serve as a strategic advisor to executive stakeholders, connecting DocuSign’s capabilities to their business transformation and value realization goals * Lead executive governance routines (QBRs, steering committees, joint success plans) to ensure continuous alignment and accountability for outcomes * Represent the Voice of the Customer internally, shaping product feedback and influencing go\-to\-market and adoption strategies. * Build long\-term customer success strategies centered on trust, predictability, and measurable business impact * Lead governance frameworks for renewal management, risk mitigation, and forecasting discipline, ensuring visibility and early risk identification * Drive renewal excellence by integrating operational rigor and collaboration with Sales, RevOps, Finance, and Legal * Act as the escalation point for strategic accounts, handling challenges with empathy, transparency, and executive presence * Ensure all activities align with DocuSign’s Customer First principles, prioritizing trust and business value above transactions * Identify and lead expansion opportunities through data\-driven insights and strategic alignment with customer goals * Design and execute multi\-year renewal and expansion strategies with strong negotiation discipline and win/win outcomes * Partner cross\-functionally with Sales, Services, Product, and Marketing to develop customized adoption and growth playbooks * Coach peers on value\-based conversations and enterprise governance routines * Maintain CRM accuracy and ensure governance compliance across renewals, forecasts, and opportunity management * Leverage Gainsight and Gong to evaluate account health, engagement patterns, and renewal readiness * Promote operational consistency and excellence by mentoring Senior CSMs and strengthening team discipline around governance and forecasting * Contribute to the continuous improvement of Customer Success frameworks, influencing how DocuSign scales customer engagement in Brazil **Job Designation** ------------------- **Remote:** Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. **What You Bring** ------------------ **Basic** * 8\+ years of experience in Customer Success, Enterprise Account Management, or Renewal Management in SaaS environments * Deep understanding of SaaS metrics (NRR, GRR, usage, adoption) and forecasting rigor * Fluent in English and Spanish * Availability to meet customers in person weekly (70%) and virtually (30%) following an organized customer engagement agenda **Preferred** * Proven track record of achieving renewal and expansion goals across strategic enterprise accounts * Strong negotiation, executive communication, and stakeholder management skills * Experience using Gainsight and Gong or equivalent customer analytics and engagement platforms * Strategic thinker capable of connecting customer insights to scalable business outcomes * Demonstrated ability to lead governance routines across multiple internal stakeholders * Passion for operational excellence and process improvement in Customer Success * High sense of ownership, adaptability, and customer empathy **Life At Docusign** -------------------- **Working here** Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. **Accommodation** Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. ### **Our global benefits** #### **Paid time off** Take time to unwind with earned days off, plus paid company holidays based on your region. #### **Paid parental leave** Take up to six months off with your child after birth, adoption or foster care placement. #### **Full health benefits** Options for 100% employer\-paid health plans from day one of employment. #### **Retirement plans** Select retirement and pension programs with potential for employer contributions. #### **Learning \& development** Grow your career with coaching, online courses and education reimbursements. #### **Compassionate care leave** Paid time off following the loss of a loved one and other life\-changing events.

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary

Senior Sales Engineer - Data Security - Brazil64334977163394128

Indeed

Senior Sales Engineer - Data Security - Brazil

About Us: We are the leader in human\-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best\-in\-class outcomes, Visionary in future\-focused problem\-solving, Exceptional in execution and impact. The Role and the Team At Proofpoint, the members of our Sales Engineering team are highly valued business partners that play a critical role in our sales process every single day. As a Senior Sales Engineer in the fast\-growing Data Security Group (DSG) you will be one of the most important members of the Proofpoint sales team. You will become a trusted advisor to both the Specialist Account Manager you are paired with, as well as our current and future customers. As a subject matter expert focused on Data Security and Insider Risk, you will help to deliver People\-Centric solutions. Candidates for this role should be located in Brazil. Your day\-to\-day The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre\-Sales process, including:* Drive high levels of customer satisfaction * Collaborate with the ATG Sales Specialists \& Account Teams to develop and execute targeted account penetration strategies * Build trust and rapport with customers and prospects in person, and be their main technical point of contact throughout the process * Work closely with customers/prospects for technical discovery, as well as planning, execution and wrap up of Proof\-of\-Concept (POC) and Production Evaluations * You will design and champion complex People\-Centric Security solutions encompassing the Data Security portfolio, including a full Data Loss Prevention suite (email, endpoint, cloud and web), Insider Risk and Data Security Posture Management * You may, occasionally, be called upon to assist in professional services deployments, technical training and to present at or attend industry seminars and/or trade shows * Work collaboratively with other groups, including Professional Services, Support, Engineering, and Product Management, to ensure the effective operation of the team, achieve technical win, and ensure ongoing customer satisfaction * Provide valuable customer insight and real\-world experiences to Product Management, Marketing, and Product Development (Engineering) teams to help keep our solutions the best in the industry * Develop and deliver training presentations to peers, account managers, and other teams within Proofpoint * Contribute across all corporate communication channels, write and help upkeep internal documentation and training * Help develop solutions to common challenges and establish processes within the team, broader group, and across the sales engineering organization Job Requirements:* Minimum 5\+ years of proven track record and experience selling solutions as a Sales Engineer and/or related areas; ideally in the Data Security and Insider Risk areas * Good understanding of the Cybersecurity market landscape and competition, ideally in the Data Security and Insider Risk areas * Expertise in one or more core security solutions and technologies, such as Enterprise DLP, CASB, Insider Threat Management, Endpoint Security, Isolation, and DSPM * Must have a good understanding of the sales process and the roles and responsibilities of a sales engineer * Strong technical presentation and communication skills, both verbal and written * Ability to see and present “the Big Picture,” uncover business challenges, and architect a solution to solve customer business issues * Must be able to thrive in a fast\-paced, high energy environment * Ability to work independently, adapt quickly, and maintain a positive attitude * Bachelor’s or advanced degree in a relevant field, or equivalent experience * CISSP or similar industry certification preferred but not required * Trilingual language requirement: Portuguese, English, and Spanish * Travel is Required in this role Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:* Competitive compensation * Comprehensive benefits * Learning \& Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. * Flexible work environment: \[Remote options, hybrid schedules, flexible hours, etc.]. * Annual wellness and community outreach days * Always on recognition for your contributions * Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success\-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

2222+22 Sucam, Guarantã do Norte - MT, Brazil

Negotiable Salary