* Join ABC Fitness, the leading technology provider for the fitness industry! Job Description Join\-us at ABC Fitness and become part of a culture as ambitious as it is authentic. Let's transform the future of fitness — together! Our Values Best Life We believe great work starts with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work — because diverse perspectives drive innovation and create meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new levels — personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move quickly, support each other, and have fun along the way. Because when you thrive, we all thrive. Customer Support Assistant I INTRODUCTION: The Customer Support Assistant will be responsible for serving our customers quickly and efficiently, ensuring the best experience while using our platform. The role will primarily focus on chat support (Intercom), managing multiple simultaneous conversations, as well as providing phone support. WHAT YOU WILL DO:* Assist customers via chat and phone, clarifying questions and solving issues; * Provide guidance on platform usage and best practices; * Forward requests to responsible teams when necessary; * Collaborate with other support teams to ensure complete case resolution; * Contribute to continuous service improvement by recording relevant information and suggesting enhancements; * Ensure every interaction delivers a positive customer experience. WHAT YOU NEED TO HAVE:* Strong written and verbal communication skills, with attention to grammar rules; * Empathy and customer focus, understanding client needs; * Ability to analyze information, identify solutions, and make quick decisions; * Organizational skills to handle multiple simultaneous interactions; * Proficiency in office tools (intermediate level) and communication platforms such as CRM, WhatsApp Business, Intercom, TeamViewer (desirable). WHAT WILL BE A DIFFERENTIAL:* Previous experience in customer support or related fields; * Knowledge of the fitness industry; * Intermediate Spanish and English language skills. WHAT WE OFFER:* Values\-driven company: Best Life (\#bestlife), One Team (\#oneteam), Growth Mindset (\#growthmindset); * Disconnect Days – once per quarter, a collective pause with a global paid day off; * Health, dental, and life insurance; * Meal allowance (usable at restaurants and supermarkets); * Home office allowance; * Totalpass – support for your fitness journey; * Educational partnerships offering discounts on courses and institutions; * EAP – psychological, legal, and financial assistance always available; * Discounts with partners such as Dell, Microsoft, among others. WHAT WE OFFER:* Purpose\-driven company committed to helping change lives through technology, with a values\-based culture focused on Best Life (\#bestlife), One Team (\#oneteam), Growth Mindset (\#growthmindset). * Disconnect Days \- once per quarter, we take a collective break and enjoy a day off together around the world. \#oneteam * Health, dental, and life insurance. * Meal allowance \- usable at both supermarkets and restaurants. * Home office allowance \- you might need help with internet bills. * Subscription app for gym access. * Educational partnerships with great discounts on colleges, English schools, and more. * Payroll\-deducted loan directly from your salary. * EAP \- we provide psychological, legal, and financial assistance whenever you need it. Always. * Access to discounts with our partners, such as Dell, Microsoft, and many others. * And more! \- so many benefits we can't even list them all here! About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of all sizes worldwide. With over 30,000 clubs, 650,000 trainers, 40 million members, and processing over $12 billion in payments annually, ABC Fitness offers scalable, data\-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms to large international wellness chains, ABC Fitness powers your business forward through technology and industry insights. Innovation is at the heart of everything we do, across solutions like ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let’s turn your fitness vision into a perfect reality — together. Learn more at abcfitness.com \#LI\-REMOTE*If you like wild growth and working with happy, enthusiastic over\-achievers, you'll enjoy your career with us!*