IT Support Technician

Description

Job Summary: Join our IT Support team in an environment that values respect, ethics, diversity, and inclusion, within a company offering the most comprehensive agribusiness ecosystem. Key Highlights: 1. IT Support services for the Brazilian agribusiness sector 2. A work environment that values respect, ethics, and diversity 3. Focus on partnership and professional development **If you seek a professional role where challenges are embraced as opportunities, this is the place for you!** Here, you will find an environment grounded in **respect**, **ethics**, **diversity**, **equity**, and **inclusion**, and a team that highly values partnership — the company’s core value. At 3tentos, discrimination of any kind is strictly prohibited in all recruitment and selection processes. We welcome new ideas while respecting individuals and their uniqueness, and we appreciate the development of both behavioral and professional skills among our talent. Are you passionate about working in **Information Technology**, with a focus on **Support**? Would you like to join the company with the **most comprehensive agribusiness ecosystem in Brazil**? **Then grow with us!** \#vempra3tentos **Responsibilities and Duties** * Provide technical support to technology users, guiding them on the proper use of available solutions and tools; * Handle service tickets; * Install, uninstall, and configure software on corporate computers and devices; * Prepare new equipment by performing initial configuration, application installation, software licensing, and network enrollment; * Format, configure, and maintain existing equipment; * Grant access to company Wi\-Fi networks according to internal policies; * Install, maintain, and configure printers; * Configure, adjust, and assign telephone extensions based on departmental needs; * Manage permissions and control access to resources, including USB devices. **Requirements and Qualifications** * Currently enrolled in or graduated from a bachelor’s degree program in Information Technology, Computer Science, or related fields; * Experience providing in-person and remote technical support to end users; * Knowledge of user permission management and access control; * Ability to manage multiple simultaneous requests; * Strong communication skills and ability to document processes and solutions; * Willingness to work in Porto Alegre do Norte/MT. **Additional Information** * Meal allowance or food voucher; * On-site cafeteria; * Chartered transportation; * Dental plan; * State-level Unimed health insurance; * Life insurance; * Annual Profit-Sharing Program (PPR); * Discount partnership program with educational institutions. *Please monitor your ***e\-mail*** (including spam/junk folders) and ***telephone*** number registered during application, as all further communications regarding next steps will be sent via these channels!* **Welcome to 3tentos!** We are a family-owned company operating in the **agribusiness** sector, built upon the **integrity, trust, and honesty** of the people who shaped our story. We believe our strength lies in people who feel a true sense of belonging, who enjoy their work, focus on agribusiness, and collectively advance the company’s vision and goals — always prioritizing year-round partnership with our customers. Currently, the company operates across four major agribusiness areas: **input supply, grain trading, and industrial processing**, in addition to delivering **comprehensive financial solutions to over 24,000 clients**, supporting the entire production cycle across multiple crops. This ecosystem ensures producers have access to full-service solutions — including **technical support, structured origination, industrial processing, and financial assistance** — backed by a team of **more than 2\.500 professionals united by the same purpose**. **Our Guiding Values:** * **Value of the Field** Agriculture forms the foundation of our business — and we deeply understand its significance. We take pride in recognizing agriculture’s vital role in societal development. * **Value of Partnership** Partnership means staying close — always. We are composed of people who collaborate to foster mutual growth and prosperity. * **Value of Security** We want people to feel secure with 3tentos because all our relationships are genuine and honest. **Our Purpose:** "Advancing agriculture alongside producers, employees, and society." **Interested in completing your undergraduate internship with us? Visit:** https://estagio3tentos.gupy.io/