Job Summary: This role involves leading and developing a team, managing administrative routines, achieving financial targets, fostering client relationships, and ensuring quality and compliance in a healthcare setting. Key Highlights: 1. Leadership and team development 2. Strategic management of goals and results 3. Focus on customer and market relationships If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering more than 7,300 health services—including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde last year—a comprehensive health services integration platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture emphasizes respect, development, diversity, and inclusion. We have more than 6,700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Would you like to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica | Instagram @sabinmedicinadiagnostica | Facebook Sabin Medicina Diagnóstica | **Responsibilities and Duties** * Plan and manage team work, defining work routines, customer engagement techniques, and strategies to achieve goals and deadlines. * Supervise all team administrative routines, including general courier services, messengers, transportation, notary services, cleaning, third-party contractors, equipment maintenance, furniture, facilities, etc. * Be accountable for team goals and results, developing advancement plans and continuous improvement initiatives. * Monitor area-specific KPIs, implementing dashboard reporting and indicator-tracking spreadsheets. * Plan and develop new projects, where applicable. * Share knowledge, information, and goals across the entire team. * Manage unit financial activities. * Maintain relationships with customers, the market, and physicians. * Conduct local market mapping and establish partnerships with companies, focusing on customer acquisition and retention. * Manage organizational climate within the team, providing employees with a healthy, productive work environment and delivering respectful feedback. * Report cases of underperformance to HR management. * Develop new leaders and conduct dismissals jointly with HR, where applicable. * Ensure company policies and standards are adhered to by the team. * Propose continuous improvement actions. * Supervise payer source rules, fee schedules, and information in the service management system. Supervise guide verification. Analyze reasons for claim denials. Conduct training related to the customer service process. Supervise and monitor implementation and execution of standardized processes within the quality management system. Participate in internal and external audits. Execute action plans for continuous process improvement. * Serve all internal and external customers courteously, respectfully, and efficiently. * Supervise payer source rules, fee schedules, and information in the service management system. * Supervise guide verification. * Analyze reasons for claim denials. * Conduct training related to the customer service process. * Supervise and monitor implementation and execution of standardized processes within the quality management system. * Participate in internal and external audits. * Attend 100% of trainings to which you are summoned by the organization. * Preserve and safeguard company assets. * Understand the company’s vision and mission. * Comply with company and area-specific regulatory standards. * Uphold ethics and discipline within the company. * Apply 5S practices. * Perform other duties related to those described above, at the discretion of your immediate supervisor. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration, Human Resource Management, or related fields; * Experience in public-facing roles. * Experience in team management and customer service within the healthcare sector; * Basic knowledge of Biosafety * Knowledge of Health Insurance Agreements and Sample Collection Standards **Additional Information** Working hours: 44 hours per week * **Benefits designed for your daily life:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Benefits for Your Health and Well-being:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * + *Benefits are subject to change.*