Operational Controller (COP)

Description

Job Summary: We are looking for individuals who enjoy taking on challenges to verify information, assign and monitor field team activities, provide support, schedule services, and interact with related departments. Key Highlights: 1. Assign and monitor field team activities 2. Provide support and schedule services for customers 3. Interact with related departments and partners We seek individuals who enjoy taking on challenges. * Verifies information in the service order before assigning teams. * Assigns activities to field teams (internal or partner) while verifying their area of operation. * Monitors field team activities (internal or partner). * Controls and completes technical capacity spreadsheets for installations. * Provides support to field teams (internal or partner) via the service platform or corporate phone. * Contacts customers by phone or via the service platform to schedule or provide information about contracted services. * Interacts with related departments via the service platform. * Contacts partner company representatives to discuss installation or repair matters. * Guides and assigns field inspectors to oversee installations. * Records performed or non-performed activities in the service order. * Controls and verifies installation standardization after service closure, through photo review, service order interaction, and signature of the responsible supervisor. Minimum Education: Bachelor's Degree * Day Off; * SESI Partnership; * Gympass; * Meal Voucher; * Dental Plan; * Educational Partnership; * Complimentary Internet Plans; * Life Insurance. * Transportation Allowance or Mobility Assistance; * Food Allowance; * Health Insurance.