**Description:** Assemble and forward product and service warranty applications, and manage return/replacement requests, ensuring submission of documents in compliance with guidelines established in the manual; Analyze service orders related to warranty processes and confirm completion of mandatory fields to ensure dossier approval; Monitor approval of warranty claims to minimize rejections and/or refunds; Manage the shipment process of warranty parts according to predefined procedures, preventing damage caused by improper removal or use of incorrect tools; Ensure proper organization of warranty files and other departmental documents, guaranteeing access to information when needed. **Compensation Notes:** Not informed