Description
Job Summary:
Professional responsible for customer service, analysis of incidents involving goods, and process training.
Key Highlights:
1. External and internal customer service
2. Analysis and evaluation of incidents involving goods
3. Conducting process training
**Responsibilities**
* Provide external and internal customer service;
* Monitor reports, e\-mails, and location tracking processes;
* Analyze and evaluate cases of shortages, damages, exchanges, returns, or indemnifications;
* Analyze and evaluate incidents involving transported goods until resolution;
* Assign responsibility to respective units/departments;
* Conduct process training for units and branches as needed.
**Requirements**
* Bachelor's degree in Administration, Logistics, or related fields (currently enrolled or completed);
* Intermediate Excel skills.
**Preferred Qualification:**
* SSW System experience.
**Benefits**
* On-site meals;
* Food basket;
* Meal allowance;
* Gas allowance;
* Health insurance (Unimed – 50% employer-paid);
* PPR – Profit Sharing Program;
* Career and salary plan;
* Partnership with SEST SENAT (dentist, nutritionist, club, and gym);
* Love Pack (maternity kit).
Employment Type: Full-time CLT
Salary: R$3\.107,91 \- R$3\.107,95 per month
Benefits:
* Medical assistance
* Food basket
* Profit sharing
* Meal allowance
* Transportation allowance
Selection Questions:
* What is your proficiency level with Excel?
* Do you have experience with the SSW System?
* Do you have your own means of transportation? If so, what type?
* Are you available to work on Saturdays?