**Description and Responsibilities:** **Schedule:** 44 hours per week **Level:** Not Informed **Employment type:** Tenured \- CLT labor code * Provide technical support to users, resolving hardware and software related issues. * Perform installation and configuration of equipment and operating systems. * Monitor and maintain IT infrastructure, ensuring service availability and performance. * Collaborate with the development team to implement improvements in existing systems. * Handle support tickets, prioritizing quick and effective problem resolution. **Requirements:** * Bachelor's degree in Computer Science, Information Systems, or related fields. * Experience in technical support and customer service. * Proficiency in computer networks and communication protocols. * Problem-solving and incident analysis skills. * Knowledge of monitoring tools and ticket management systems. * **Benefits:** Fuel allowance, Health Plan, Life Insurance, Meal Voucher