TECHNICAL CONSULTANT

Description

Job Summary: Customer service at the workshop, identifying needs, creating and tracking service orders, negotiating with customers, and ensuring repair quality and customer satisfaction. Key Highlights: 1. Customer service and service order management 2. Interface between customer and technical team 3. Customer retention and satisfaction **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 08:00 AM to 06:00 PM; Saturday, from 08:00 AM to 12:00 PM **Level:** Not specified **Employment Type:** Permanent – CLT * Provide customer service at the workshop reception * Identify customer needs and record requests * Create and track service orders * Explain diagnoses and required services * Negotiate deadlines, costs, and approvals with customers * Serve as the interface between customers and the technical team * Monitor repair progress * Ensure vehicle repair quality and on-time delivery * Conduct technical vehicle handover to customers * Promote customer retention and satisfaction **Requirements:** * Completed High School * Technical or undergraduate degree in fields such as: Administration, Mechanical Engineering, Automotive Management, or related areas (desirable) * Technical Knowledge: Basic automotive mechanics knowledge; understanding of vehicle maintenance and repair services * Knowledge of after-sales processes; Microsoft Office suite (especially Excel) * Experience with management systems (ERP/DMS used by dealerships) is desirable * Experience: Customer service experience; experience working at dealerships or workshops (a plus) * Experience creating service orders and monitoring repairs * Excellent verbal and written communication skills * Driver's License Category B * Willingness to travel This position is also open to candidates with disabilities (PCD) * Location: Cuiabá / Despraiado **Benefits:** Commissions, Health Insurance, Life Insurance, Meal/Voucher Allowance (VA/VR), Wellhub (corporate wellness platform)