Description: We are looking for someone who:* Thinks and acts from the customer's perspective. Shows interest and curiosity in getting to know customers, their behaviors and preferences, in order to meet and exceed their expectations; * Demonstrates a constant commitment to learning, teaching and developing, contributing to a relaxed, respectful and collaborative environment, encouraging diversity; * Is flexible enough to break away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental and social interests. To join our team, it is essential: * Reside in Cuiabá; * Be currently enrolled in higher education; * Have knowledge of mobile and home network technology, video editing, device configuration, and proactively seek new knowledge and share technological updates; * Proficient in Office software suite. What awaits you on a day-to-day basis:* Provide technical support for sales and after-sales, both in-person and remotely, ensuring the best customer service; * Offer personalized customer assistance on topics related to technology and revenue-generating services; * Contribute to enhancing the customer experience within Claro stores; * Accompany the sales team during customer interactions and collaborate to increase sales revenue; * Identify customer needs, guide them toward the best solutions for purchasing smartphones, mobile and fixed-line plans, TV packages, and internet data, conducting sales either in-store or via phone using authorized tools for existing or new customers as required by the store, and follow each sale from beginning to end through the sales system, contributing to greater customer satisfaction; * Participate in prospecting and acquiring new customers exclusively through official and authorized Claro tools; * Participate in store opening and closing procedures; * Attend to VIP customers and influencers outside the store; * Research information about technological innovations and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the deadlines established by the company. Training reports include online, APP, and in-person sessions. * Serve as a reference for operational, systemic, and digital store processes, providing technical knowledge and skills support to the team; * Serve as a reference for technological knowledge and skills, guiding customers and the sales team in resolving issues related to Claro products and services, as well as general technology topics; * Follow customer service and relationship guidelines as directed by the Claro Brasil group. 2511210202471779452