Description: What you need to have: * Degree in Accounting or related fields, or currently enrolled in such a program; * Strong communication skills; * Basic knowledge of accounting; * Basic knowledge of fiscal writing; * Basic computer literacy. What would catch our eye: * Experience in the fiscal area (fiscal writing, EFD-Fiscal and contributions, DCTF); * Experience in the accounting area (balance sheet, income statement, statement of changes in equity, statement of cash flows, cash book, SPED ECD / ECF). Your day-to-day responsibilities will include: * Assisting our customers via telephone, email, remote access, and/or chat; * Diagnosing reported issues during support interactions and providing accurate solutions; * Logging received support requests in the platform, ensuring complete recording of customer and interaction details; * Providing guidance and answering questions regarding the solutions offered; * Training and updates focused on personal development and excellence in customer service. 251207020219334603