Job Description: * Bachelor's degree, preferably in Information Systems, Computer Networks, or Computer Science; * 1–2 years of experience; * Knowledge of IT service management, including the ITIL framework; * Proficiency with Windows 10/11, Windows Server, and Linux environments: installation, configuration, maintenance, and troubleshooting; * Configuration and administration of LAN, VLAN, SD-WAN, VPN, and wireless networks; * Familiarity with optical networking (OLT/ONU/DIO); * Knowledge of protocols such as TCP/IP, DNS, DHCP, HTTP/HTTPS; * Knowledge of CCTV systems; * Knowledge of virtualization and cloud computing; * Basic knowledge of firewalls and intrusion detection/prevention systems (IDS/IPS); * Familiarity with Fortinet/Cisco/Ubiquiti/Microsoft technologies. Key responsibilities include, but are not limited to, the following: * Install and configure free or licensed software and applications; * Configure network assets according to manufacturer-recommended best practices; * Diagnose issues affecting desktops, laptops, and mobile devices—locally or remotely—including host systems and peripherals—and implement required corrective actions; * Administer physical and virtual servers running Microsoft Windows Server/Linux operating systems; * Monitor hardware and IT infrastructure (networks, cables, optical fibers, access terminals, switches, wireless networks, etc.); * Monitor and ensure Internet link availability via appropriate monitoring systems, verifying link functionality to maintain connectivity across all units; * Monitor information security by supporting corporate firewall and antivirus administration; * Analyze and resolve VPN-related issues; * Create and manage user access to systems (Protheus, Promax, Savi, Fluig, Domain); * Deploy and provide support for Office 365, including OneDrive, Office Suite, Power BI, Power Automate, etc.; * Maintain up-to-date documentation of assigned environments to facilitate knowledge sharing within the team; * Ensure all assigned tasks comply with established policies, standards, and procedures; * Collaborate with other departments across group companies to achieve organizational goals and objectives; * Perform other related professional duties inherent to the position, as directed or requested by the immediate supervisor. 2512090203141737600