Job Summary: Responsible for providing technical leadership and guidance in microcomputing, supervising technicians’ activities and supporting ICT infrastructure analysts. Key Highlights: 1. Technical leadership and team management in microcomputing 2. High-level technical support and preventive maintenance 3. Training and guidance for team members and end users Responsible for providing technical leadership and guidance on matters related to microcomputing. Acts as team leader, supervising microcomputing technicians’ activities and supporting administrative management of ICT infrastructure analysts. **Responsibilities and Duties** * Team Leadership: Supervise and coordinate the activities of technicians’ and analysts’ teams, assigning tasks, defining priorities, measuring productivity, conducting meetings, and serving as a liaison between the assigned team and other company structures. * Technical Support: Provide high-level technical support to resolve complex issues related to hardware, software, networks, and operating systems. Investigate and resolve issues reported by end users, ensuring continuous satisfaction and productivity; * Preventive Maintenance: Develop and implement preventive maintenance plans to ensure integrity and performance of microcomputing systems. Conduct regular security checks, software updates, and hardware replacements as needed; * Training and Guidance: Deliver technical training and guidance to team members and end users, ensuring all are up-to-date with best practices in security, proper use of hardware and software, and basic troubleshooting; * Documentation: Maintain accurate records of all microcomputing-related activities, including known-error knowledge documents; * Problem Management: Support problem management by identifying recurring incidents and participating in root cause analysis; * Service Desk: Serve as the primary liaison between the remote Service Desk and local operations. **Requirements and Qualifications** **Mandatory Requirements** Currently enrolled in an undergraduate program in IT. **Desirable Certifications** ITIL Foundation. **Professional Experience** Experience managing technical IT teams. **Additional Information** **Our Benefits:** Hapvida, Bradesco or Unimed health insurance (applicable according to region); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Transportation allowance; Totalpass; Pharmacy discount program; University partnership program; Corporate Education Platform; Moodar Platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workspaces are shaped by our employees, who wear the shirt proudly and build a joyful, collaborative workplace every day. We believe trust is the cornerstone of our relationship with our people and clients—cultivated through practices such as hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PWD CANDIDATES!**