* Main responsibilities: * + Generate daily report in the system to identify delinquency status and proceed with appropriate collections. + Record and keep all collection records updated in the system, including interaction statuses and agreed terms. + Calculate interest and penalties on overdue amounts according to contractual terms. + Create and send payment slips, ensuring data accuracy and up-to-date deadlines. + Continuously monitor payment receipts, identifying and resolving pending issues. + Prepare negotiation proposals, such as payment plans and settlements, aiming to regularize overdue accounts. + Maintain client data and accounts receivable in company systems. + Apply reserve fund discounts and similar deductions upon request by tenants. + **Phone and email support:** Clarify inquiries regarding collections, issue duplicate payment slips, and handle other payment-related requests. + **In-person service:** (if necessary) Receive payments, negotiate debts, and answer questions.