Facilitator

Description

Job Summary: The professional will welcome customers, perform vehicle pre-diagnosis, prepare estimates, support technicians in offering products and services, and ensure customer satisfaction. Key Highlights: 1. Learning, training, and career advancement opportunities 2. A collaborative, dynamic, and innovative environment 3. Exposure to major automotive market brands The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid path grounded in innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most sought-after and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare and Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe company growth begins with people’s growth. Therefore, we continuously invest in **professional development**, offering learning, training, and career advancement opportunities within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the chance to build a **solid career**, with constant challenges, exposure to major market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth, differentiation through delivering value to customers via an attentive and detail-oriented team, systemic vision, operational efficiency, and creating development opportunities for people — ensuring the Group’s growth and longevity. Welcome customers and oversee service execution by communicating service status updates to ensure quality, resolve issues, offer products and services, and guarantee the profitability of the Enzo Group business unit. * Welcome customers and conduct vehicle pre-diagnosis to define the scope of required services; * Support technicians in offering products and services; * Prepare estimates and obtain customer approval; * Ensure the integrity and protection of received vehicles as well as customers’ personal belongings; * Ensure customer satisfaction regarding contracted services.