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Junior Network Support Analyst
Indeed
Full-time
Onsite
No experience limit
No degree limit
Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
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Description

Job Summary: We are seeking an organized and communicative professional to manage gestational controls, schedules, and communication across various hierarchical levels, focusing on conflict prevention and operational monitoring. Key Highlights: 1. Collaborative, flexible environment dedicated to people 2. Focus on enhancing technical and behavioral skills 3. Innovative company with accelerated learning in the technology sector At Vivo Vita, we have a passion: transforming the lives of our employees so their work experience becomes unique! We aim to transform talent into results, creativity into practice, and expectations into reality—within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with all necessary technology and training to enhance their technical and behavioral skills. Come digitize your DNA with us!! **Responsibilities and Duties** * The candidate must have at least 1 year of experience managing field gestational controls, developing schedules/indicators, and communicating with clients, suppliers, and various hierarchical levels. * Ability to interpret controls, numbers, and spreadsheets; * Organized profile with strong verbal and written communication skills across various hierarchical levels (clients/suppliers/management); * Daily monitoring of technical schedule progress with clients (occupancy rate, no-shows, rescheduling, SLA), joint technical meetings, and supplier meetings. Proactively prevent scheduling conflicts and monitor operational capacity and demand balancing. * Validate and calculate monthly billing based on LPU **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree; * Knowledge of Telecommunications and Networking projects; * Experience in scheduling management, operations, or planning; * Intermediate-level Microsoft Excel skills (formulas, pivot tables); * Familiarity with Agile methodologies and ITIL is desirable, along with strong organizational and process-oriented skills; * Strong interpersonal communication, teamwork, sense of priority, and proactivity **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Health and dental insurance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve steep. We are **Vivo Vita**, an integrator of services and solutions within the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes Connectivity, Mobility, Collaboration, Video, Automation, Data Center, and Virtualization solutions, as well as advanced services, Consulting, and Managed Services to ensure availability of the most complex technological environments; Join Vivo Vita!

Source:  indeed View original post
João Silva
Indeed · HR

Company

Indeed
João Silva
Indeed · HR
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