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Job Summary: Performs FTTH and FTTA network installations and repairs, ensuring service continuity and delivering courteous customer service. Key Highlights: 1. Connecting people, ideas, and businesses while promoting digital and social inclusion. 2. Working in a team focused on service quality and excellence. 3. A collaborative and responsible environment committed to people and sustainability. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared core values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA residential network technologies; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair or correct service failures—such as slow speed, Wi\-Fi issues, no connectivity, or intermittent service; * Remove cables and equipment from canceled accounts to free capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if needed, escalate to technical support teams; * Diagnose and resolve network issues; * Deliver courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations. * Perform other duties related to the position, following managerial guidance. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * Residency in the following location: MURIAÉ \- MG; * Availability for flexible working hours and travel; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare bookings, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which fosters a collaborative and responsible environment dedicated to people and business sustainability. For more information, visit https://alloha.com/
