Administrative Assistant - Pending Issues - Reverse Logistics

Description

Job Summary: The Operational Administrative Assistant will strategically handle pending issues and merchandise flow, especially in reverse collections, ensuring logistical efficiency. Key Highlights: 1. Strategic and solution-oriented performance in the pending issues and solutions department 2. Management and monitoring of reverse logistics collection processes 3. An environment with progressively increasing autonomy and a focus on rapid solutions We are seeking an Operational Administrative Assistant to work strategically and solution-orientedly in the pending issues \- solutions department, with a special focus on reverse collection processes. The professional will be responsible for ensuring efficient merchandise flow and resolving operational bottlenecks. Responsibilities: * Monitor and resolve daily operational pending issues, ensuring agility in the logistics flow. * Manage and monitor reverse collection processes, from request initiation through service completion. * Serve as intermediary between carriers, customers, and the operations department to resolve delivery or collection issues. * Update control spreadsheets and management systems with accurate information regarding cargo status. * Support the preparation of departmental performance reports for the solutions team. Requirements: * Completed high school education (enrollment in a Logistics or Administration undergraduate program is a plus). * Experience with administrative or operational transportation routines. * Organizational skills and ability to solve problems under pressure. * Strong written and verbal communication skills for handling and aligning requests. Preferred Qualifications: * **Proficiency or prior knowledge of the SSW system.** * Specific experience in reverse logistics and incident management. * Basic/intermediate Excel proficiency. Expected Profile: We seek a proactive, organized individual with a strong results orientation. The role requires progressively increasing autonomy and the ability to transform logistical problems into rapid, clear, and functional solutions for operations. *Salary negotiable.* **Inclusive hiring for persons with disabilities (PCD).** Employment Type: Full-time, Permanent CLT Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site