Customer Relationship Representative

Description

Job Summary: The Customer Relationship Representative will be responsible for providing customer service and managing customer relationships, ensuring satisfaction and issue resolution, as well as recording and routing requests. Key Highlights: 1. Focus on customer service and humanized customer relationships 2. Opportunity to work with innovation and quality 3. Values teamwork, ethics, and transparency **BMI Telecom** is a Fiber Optic Internet Service Provider with 16 years of experience in the telecommunications market, dedicated to delivering the best connectivity experience to its customers—characterized by **quality, innovation, and humanized service**. If you are someone who: * Is passionate about humanized service and believes the customer is our greatest asset; * Takes initiative and does what needs to be done without hesitation; * Is results-oriented and committed to achieving goals; * Prioritizes excellence and quality in deliverables; * Values teamwork; * Is passionate about people and processes; * Acts with integrity, ethics, and transparency; **Then you’re a perfect fit for us!** We currently have an opening for a **Customer Relationship Representative**, a professional who will be responsible for: * Providing customer service and relationship management, handling matters such as address changes, account holder transfers, trust reinstatement, and post-maintenance follow-up; * Ensuring customer satisfaction through accurate interventions to resolve issues, contributing to continuous improvement of the service experience; * Recording and addressing complaints, suggestions, and compliments; * Routing requests to the appropriate departments, ensuring proper follow-up. **For this position, we expect you to have:** * Completed high school education; * Intermediate computer skills; * Strong verbal and written communication skills; * Customer service experience; * Analytical mindset and critical thinking ability; * Logical reasoning and systemic vision; * Proactivity, agility, and empathy. If you identify with this opportunity and meet the requirements, **apply now and join our \#BMIncríveis team!**