We are looking for an organized, proactive, and communicative Customer Service Assistant with strong interpersonal skills, who is interested in comprehensively handling direct customer interactions and departmental routines. We seek someone eager to learn and contribute to efficient, well-structured customer service. **Responsibilities and Duties** **Desired Profile** * Strong communication skills and confidence in customer interactions * Interest in learning about products and deepening subject-matter knowledge * Organizational skills, attention to detail, and process discipline * Proactivity, agility, and a strong sense of responsibility * Ability to collaborate effectively and maintain positive team relationships * Commitment and professional demeanor **Key Responsibilities** * Customer service, including managing requests and tracking orders * Performing back-office tasks such as order processing, contract organization, and service recordkeeping * Ensuring timely updates and proper organization of information and processes * Supporting the team in executing operational routines to ensure smooth workflow * Meeting deadlines while ensuring delivery quality and accuracy **Requirements and Qualifications** **Desired Competencies** * Organizational ability and capacity to manage multiple tasks simultaneously * Attention to detail and precision in performing operational tasks * Proficiency in administrative routines and systems * Attentive, collaborative, and initiative-driven profile with willingness to learn **Additional Information** Grupo Classic is an organization comprising four companies operating in the musical instruments and logistics solutions sectors. The group began operations in 1966—the founding year of Serenata—which, over the years, grew and solidified its position as one of Brazil’s most prominent musical instrument retail networks. This growth generated new business opportunities, realized through the establishment of additional companies: Michael and Vogga—two proprietary musical instrument brands distributed to retailers across Brazil. During our expansion, we also founded Ícone Logística, offering logistics solutions to clients across diverse profiles and sectors, and Log Sound Group, a specialized distributor of audio equipment and musical instruments. Today, Grupo Classic ranks among the top five musical instrument importers in Brazil and continues strengthening its reputation as a market leader in the music industry.
João Silva
Indeed · HR
João Silva
Indeed · HR
