Administrative Assistant – Technical Support

Description

Job Summary: A professional responsible for managing technical support service orders, communicating with customers, purchasing parts, and overseeing logistics. Key Highlights: 1. Technical Support Service Order Management 2. Customer Communication Regarding Service Progress 3. Parts Procurement and Logistics Management The role involves managing technical support service orders, directly handling generated service orders. Main Responsibilities: * Communicate with customers regarding the status of service orders * Purchase parts and items related to service orders * Monitor and follow up on deadlines with relevant parties * Remote access for basic IT services * Cash flow control * Invoice generation when required * Manage logistics for pickup/delivery * Track parts and items associated with each maintenance task (system) Requirements: \- Administrative experience \- Proficiency in Excel \- Strong communication skills \- Technical knowledge in IT Salary \+ Monthly Bonus \+ Meal Allowance \+ Medical Insurance \+ Dental Insurance Preferred Qualification: \- Leadership spirit Work Schedule Monday to Friday: 09:00 to 18:00 Saturdays: 08:00 to 12:00 Employment Type: Full-time CLT Compensation: Starting from R$2\.100,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Experience: * Microsoft Excel (Mandatory) * Administration (Preferred) * Customer Service (Mandatory) Work Location: On-site