With over 30 years in the technology and ERP market, featuring a unique and innovative business model. Focused and specialized in the MatCon (Construction Materials) segment, we are the only company with a solid, functional, complete ERP system, without integrations, and 100% developed by us. We are innovation, the future! We are different! Don't expect to work with projects and expiration dates, because here we have our own exclusive product that never looks back. On our horizon, we only see improvements, refinement, and growth. A qualified, well-prepared team constantly seeking continuous improvement. Grow with us, become SHX! **Responsibilities and duties:** * Provide customer support in person, by phone, email, or service desk; * Assist customers regarding requests, corrections, and implementations on product servers and databases; * Perform initial testing and ticket analysis, aiming for timely and satisfactory resolution for customers; * Carry out server and system configurations; * Conduct training sessions; * Perform ERP version updates for clients. **Requirements and qualifications:** * Linux for servers * Networking * Virtualization and VPN * PostgreSQL Database * Linux environment administration and security **Differentiators:** * ERP Systems * Cloud * Process Automation / SCRIPT * Monitoring * **Position requires on-site work in Araraquara/SP, with availability for travel.**