Job Summary: Mercantil is seeking talented and passionate professionals to join a team that values daily challenges, career ownership, and growth within a dynamic environment. Key Highlights: 1. Opportunities to experience new challenges and take ownership of your career 2. A dynamic environment that recognizes and encourages talent 3. Focus on results, strong communication, and proactivity We are looking for talented, passionate individuals to join our team. Are you motivated by daily challenges? If yes, join Mercantil! What we certainly don’t lack here are opportunities to experience new challenges and take ownership of your career—all within one of the Best Companies to Work for in Minas Gerais. By joining our company, you’ll have the opportunity to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess passion, strong communication skills, proactivity, and—of course—a focus on results. Explore our job openings, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging and transformative projects. Grow with us! Interested? Then check out the opportunity we have for you below! Below is the opportunity we currently offer: **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will include:** * Conducting data analyses focused on CRM; * Evaluating opportunities to monetize the customer base, enhance customer loyalty, and increase LTV; * Generating insights and analyses regarding customer profiles, segmentation, and behavior, as well as market benchmarking; * Analyzing customer base evolution and other key customer KPIs for internal and external reporting. **Requirements and Qualifications** **We are looking for someone with:** * Currently pursuing or recently completed undergraduate degree in Information Systems, Computer Science, or Information Science; * Proficiency in data extraction and manipulation tools (SQL); * Knowledge of Python; * Familiarity with Dashboard tools (Power BI); * Advanced Excel skills (pivot tables, VLOOKUP, etc.). **You’ll stand out if you have:** Minimum 1 year of experience in Data Analytics or CRM. **Work Location:** Belo Horizonte/MG (Hybrid work model); **Additional Information** **What we offer our employees:** * Meal and food allowance (if preferred, both allowances can be consolidated onto a single food card); * Health insurance; * Dental insurance; * Childcare allowance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy for Development; * Profit-Sharing Program (PLR); All positions are also open to candidates with disabilities (PCDs). We are the leading ecosystem for the 50+ demographic. With over 80 years of history, our journey has been defined by continuous innovation and expansion of services—always centered on technology to deliver an outstanding banking experience. After all, our customers are our reason for being. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, our bank’s purpose is to deliver a unique experience for this population. This momentum has earned recognition: Mercantil ranks among the Best Companies to Work for in Minas Gerais and stands as the fifth-largest payer of social security benefits nationwide. Excellence is also reflected in our consistently high NPS (Net Promoter Score)—a metric measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to drive meaningful change. Therefore, our opportunities are extended to people with disabilities, Black and Indigenous individuals, LGBTQIAPN+ individuals, people aged 50+, women enrolled in support programs addressing domestic violence, and other marginalized groups. We remain committed to building a fair, representative, and truly inclusive environment for everyone. Join us! If you identify with this, come be part of our team: **\#VEMSERMERCANTIL**