Administrative Assistant I

Description

Job Summary: Professional to provide customer assistance in various situations, performing registrations, clarifying doubts, and resolving issues with high quality. Key Highlights: 1. Focus on customer assistance and satisfaction 2. Comprehensive customer support for diverse requests 3. Opportunity for continuous improvement - Provide telephone/Chat/email and any other form of customer service, focusing on delivering assistance to customers in various situations; - Serve consumers by performing and verifying registrations containing data about products, processes, and customer needs; act as the voice of our customer; - Provide customer support by addressing needs related to inquiries, compliments, suggestions, and complaints; - Clarify doubts, convey information, perform registrations, resolve issues, assist with deadline-related questions, technical questions, warranty matters, payment methods, and other topics relevant to answering questions and providing full necessary support; - Perform specific tasks, such as maintaining contact with customers and handling internal request orders for other departments within the company, seeking information and guidance to achieve optimal positioning for the customer and deliver maximum information; - Resolve customer issues with a high degree of quality; - Comply with internal norms, instructions, and procedures to contribute to sustainable development and improved service for both internal and external customers; - Support daily or atypical activities within your department; - Stay updated on available resources and tools; stay informed about trends in your field of expertise and new tools, resources, and technologies available in the market; - Participate in internal and external training programs to enhance knowledge specific to your area of operation. Job Type: Temporary Contract Duration: 9 months Compensation: R$2.600,00 - R$2.700,00 per month Benefits: * Internet allowance * Meal voucher * Transportation voucher Work Location: Hybrid remote work for Vila Olímpia, SP