Description: * Bachelor's degree in IT or related fields; * Knowledge of Windows 10/11; * Proficiency in Microsoft Office / Microsoft 365; * Hardware support (desktops, notebooks, and peripherals); * Basic networking knowledge (TCP/IP, Wi-Fi, and cabling); * Experience with remote access tools (AnyDesk, TeamViewer, or similar); * Familiarity with Active Directory and access control (preferred); * Prior experience in technical support or help desk (desirable). * Receive and log technical support requests (in-person, remote, and telephone); * Perform diagnosis and resolution of Level 1 incidents involving hardware, software, and corporate systems; * Provide user support for workstations, notebooks, printers, and mobile devices; * Assist with equipment configuration, user accounts, email setup, and access provisioning; * Escalate complex requests to higher-level support teams and track resolution progress; * Support preventive maintenance activities and IT asset organization; * Provide user support in office and construction site environments; * Document procedures, recurring solutions, and best practices; * Ensure compliance with SLAs and service standards defined by the department 2512190202551926847