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public agencies, and field technicians;\n* Address inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nCustomer Service Center (CSC)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and customer retention techniques, and familiarity with Google tools (Sheets, Docs); • Typing and grammar proficiency.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic 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Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. 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This role covers multiple areas including customer support, customer care, billing, cancellations, and retention, all aligned with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental performance indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other related duties as needed by the department and per leadership direction;\n\n \n\n**CUSTOMER CARE** \n\n* Handle customer care (Customer Service) inquiries, focusing on resolving requests: billing and service complaints, address changes, account holder changes, 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