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Active VD Consultant (O Boticário) – Pau dos Ferros/RN
We believe in people. We achieve together as a family. With the mission of transforming lives and creating unique experiences, Grupo Vilarouca is a multi-franchise, multi-business corporate group operating renowned franchises and brands (AREZZO, O Boticário, TôqueTô, OUI, VANS, Magrella, and CROCS) across the states of MA, PI, CE, RN, BA, and PB. We represent the consolidation of a group that grows with every cycle—supported by the shield symbolizing the family’s strength and propelled by a leadership mindset always present in the pursuit of the next leap forward. At Grupo Vilarouca, we understand that strength lies in diversity, and we seek individuals passionate about their work—regardless of gender, race, sexual orientation, religion, nationality, age, or disability. Do you want to join a team that works ethically, carefully, dynamically, and persistently—delivering high performance in everything we do? Then, \#JoinGV! **SUMMARY DESCRIPTION:** Proactive contact with Distributors, focused on sales. **ABOUT THIS POSITION:** * **Employment Type:** CLT * **Work Model:** On-site * **Working Hours:** 7:30 AM to 5:30 PM (Monday to Saturday) * **Salary:** R$ 1\.579,00 \+ commission * **Work Location:** R. Hipolito Cassiano, 500 \- Pau dos Ferros/RN **MINIMUM REQUIREMENTS:** * Completed High School; * Experience in commercial roles; experience in proactive customer prospecting is a plus. **KEY RESPONSIBILITIES:** * Strategically manage the distributor portfolio, maintaining close contact to understand their needs and ensure strong results for both parties. * Plan, develop, and execute commercial initiatives aimed at boosting the performance of distributor teams, aligned with organizational goals. * Monitor daily performance indicators to ensure achievement of revenue targets. * Develop initiatives to keep distributors active and motivated, implementing actions for distributor retention and loyalty. * Conduct in-person and virtual meetings for training and alignment on the sales cycle, strengthening skills and operational strategies. * Promote and publicize initiatives and campaigns available in the distributor’s space, increasing participation and engagement in commercial activities. **BENEFITS:** Starting from the 3rd month of employment: * Meal/Voucher Card (Mastercard brand) — R$203.00/month * Up to 30% discount on products at our stores; * Birthday Voucher (for purchases at our O Boticário stores);
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
R$1,579/month
Indeed
Customer Service Representative
Job Summary: Customer Service Representative to provide voice and chat support and assistance, ensuring excellence in relationship management and efficient resolution of requests across multiple areas. Key Highlights: 1. Work in support, customer service, billing, cancellation, and customer retention. 2. Focus on excellence in relationship management and enhancing the customer experience. 3. Opportunity to contribute to continuous improvement of customer service. We are seeking a **Customer Service Representative** responsible for providing support and assistance to customers via voice (telephone) and chat channels, ensuring excellence in relationship management, efficient resolution of requests, and delivery of the best possible experience. The role covers multiple areas including customer support, customer service, billing, cancellation, and retention, adhering to company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; **Customer Service** * Provide Customer Service (CS) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Support** * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Billing** * Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Retention** * Handle cancellation requests, identifying underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers; **Revenue Generation** * Perform customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, conducting surveys when necessary; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Requirements and Qualifications** **Customer Service** * High school diploma; * Sales and customer service techniques, negotiation and customer retention techniques, and knowledge of Google tools (Sheets, Docs); • Typing and grammar skills. **Support** * High school diploma; * Basic computer literacy and fundamental networking knowledge; * Oral and verbal communication skills. **Billing** * High school diploma; * Basic computer literacy and mathematics knowledge; * Billing techniques. **Retention/Revenue Generation** * High school diploma; * Basic computer literacy and basic mathematics knowledge. **Preferred Qualifications:** **Customer Service** * Six months’ experience in the field; * Familiarity with consumer protection legislation. **Support** * Knowledge of Google tools (Sheets, Docs); * Familiarity with consumer protection legislation and customer service techniques; * Cisco and MikroTik certifications. **Billing** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **Retention/Revenue Generation** * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Daycare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural communities to state capitals**, actively contributing to Brazil’s digital transformation.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Indeed
CREDIT ASSISTANT
**Address** PC MATRIZ TERREO, 134, CENTRO \- Pau dos Ferros, RN **Job Responsibilities** * Perform after-sales activities; * Sell services; * Maintain sector organization; * Deliver, verify, and test products; * Assist at the cash register, verify and file documents; * Enter customer data into the credit system; * Contact customers to promote campaigns and collect payments; * Deliver transaction receipts to customers, collecting their signature when required (Service Certificate); * Assist in product sales. * Delight and serve customers through attentive service; * Contribute to other activities aimed at achieving the store’s overall goals. **Requirements** * High school diploma; * Availability to work on weekends (6x1 schedule); * High school diploma; * Must be over 18 years old; * Flexible availability regarding working hours; We seek individuals focused on customer satisfaction, with strong communication skills, teamwork spirit, flexibility, and creativity. Oh, and if you lack experience, don’t worry—you’ll receive training to perform your duties. **Benefits** * Medical Assistance * Dental Assistance * Study Grant * Private Pension Plan * Food Allowance * Meal Voucher **Additional Notes and/or Benefits** * We care about your health, so we offer several health insurance plan options—choose the one that best suits your needs; * We also offer a dental plan; * You may choose between the Meal Voucher or Food Allowance; * Life insurance; * Mother’s Allowance \- Exclusive benefit for mothers with children up to 10 years and 11 months old, valued at R$400.00; * Special Education Allowance \- Exclusive benefit for mothers and fathers with children who have disabilities; * To support your studies, we offer annual enrollment for the “Study Grant” program, providing up to 50% discount on your chosen course; * Fitness? We provide Gympass, allowing you to choose where to work out. * Baby Vision Program \- For our mothers: exemption from co-payment for consultations and exams, pregnancy and baby kit, baby book, online courses, and prenatal monitoring; * Special discounts at Magalu Group companies (Netshoes/Época Cosméticos/Estante Virtual/Kabum); * Career development plan after 1 year of employment; **Diversity** Magalu promotes diversity. Here, you are welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization Mission** To be a competitive, innovative, and bold company always aiming for the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. From a traditional retailer in the interior of São Paulo, specializing in durable goods for Brazil’s middle class, the Company has transformed into a technology enterprise offering a broad range of products and services to Brazilians across all social classes. At the core of Magalu’s success lies a multichannel retail platform capable of reaching customers via apps, website, and physical stores. The company has been at the forefront of e-commerce adoption in Latin America, with its online operations—including its marketplace—accounting for 72% of total sales. Magalu also features a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to significantly reduce delivery costs and lead times across Brazil. Learn more about our story at http://www.magazineluiza.com.br/quem\-somos **Why Work With Us?** **.**
VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil
Indeed
JUNIOR INSTALLER
TCM is a multisectoral group, divided between the telecommunications and development niches, comprising an Internet service provider, TV channel, FM radio stations, audiovisual production company, saltworks, and other companies. The TCM Group aims to connect lives and drive development, powered by core principles such as respect, excellence, transparency, and sustainability. Everyone at the TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes the TCM Group one of the largest corporate ecosystems in the state. If you have technical experience, are seeking a place for your professional growth, and enjoy challenges, this is your opportunity. Candidates must hold valid NR-10 and NR-35 certifications. **Come be the protagonist of your own journey! ✨** **Job Mission:** * Provide empathetic customer service to TCM clients, performing installations according to TCM standards, configuring equipment, and clarifying features of our TV and Internet products. **Your responsibilities will include:** * Assisting in preparing materials and equipment required for Internet installations, including cables, connectors, routers, and modems. * Helping assemble and organize network components, following instructions and guidance from the lead installer to ensure efficient and accurate installations. * Assisting with cable routing and equipment installation at designated locations, maintaining cleanliness and organization of the work area throughout the process. * Supporting the lead installer during network device configuration and testing, performing tasks such as cable connections, equipment mounting, and signal verification. * Learning and applying basic networking and Internet connectivity concepts, aiming to develop the technical skills necessary to perform autonomous installations in the future. * Following safety procedures and technical standards during installation activities, including proper use of personal protective equipment and adherence to electrical safety standards. * Providing courteous and helpful customer service during installations, answering simple questions and providing basic information about how Internet services operate. * Collaborating with the lead installer to resolve simple technical issues that may arise during the installation process, learning from experience and continuously improving your skills. **We expect you to have:** * Intermediate knowledge of computer networks; * Wireless networks; * FTTH networks; * Familiarity with company policies; * Certifications: NR-10 and NR-35 — **up-to-date;** * Driver’s license AB; * Proactivity; * Problem-solving skills; * Teamwork skills. **Our benefits:** * Market-competitive salary; * Performance-based bonus; * Health insurance; * Dental insurance; * Meal allowance; * TCM Plan. **Work schedule:** * 44 hours per week.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Indeed
Rural Microcredit Agent - INEC - Umarizal - RN
We believe our employees are the most important element for transforming the reality of individuals, communities, and enterprises—contributing to their development, access to public policies, and strengthening of citizenship. This is a position for our Talent Pool. We seek individuals with strong communication skills, proactivity, and excellent performance in client outreach and service. The Microcredit Agent will work within the Microfinance team, carrying out the stages of client acquisition, credit analysis, credit approval, and negotiation for small entrepreneurs under Agroamigo’s Microfinance Program. Do you think this challenge is right for you? Check whether you meet the required qualifications and apply to our selection process. Join this family—ESSENTIALLY MADE OF PEOPLE! **Responsibilities and Duties** **Activities:** * In-person, telephone, or email support for program clients; * Prospecting new clients; * Guidance on sound management of granted credit; * Immediate collection of overdue credit payments; * Other related activities. **Requirements and Qualifications** Completed high school education; Microsoft Office Suite (Word and Excel); Willingness to travel between municipalities. **Preferred Qualifications:** Experience in sales; Technical training in Agriculture, Animal Science, or related fields. **Additional Information** **Base Salary:** R$ 1.712,11; Situational Remuneration: Agent Crescer up to R$ 1.588,14 — Agent Mais up to R$ 1.805,40; Maximum Variable Remuneration: Agent Crescer up to R$ 1.482,26 — Agent Mais up to R$ 2.011,64; Monthly working hours: 200 hours. **Benefits of Working at INEC:** Professional development and training programs; Medical and dental plans; Emotional wellness program; Private pension plan; Meal allowance and Basic Food Basket allowance: R$ 1.496,46; Wellhub; Childcare reimbursement; Life insurance. Bring your talent to INEC! Our Contacts: Agroamigo Regional Office – Rio Grande do Norte Phone: (084) 3227-1113 Email: rhagro_rn@inec.org.br Apply now and join our selection process. #INECFEITODEGENTE Founded in 1993, the Northeastern Citizenship Institute (INEC) is a Civil Society Organization (CSO) primarily focused on the sustainable development of communities across Brazil’s Northeast region. In 2003, its accreditation as a Civil Society Organization of Public Interest (OSCIP) enabled INEC to partner with Banco do Nordeste to implement microfinance programs. Since then, INEC has accumulated 20 years of experience in microcredit, having managed the Crediamigo program from 2003 to 2022 and the Agroamigo program since 2005 to the present day. In 2021, the international NGO Water.Org joined INEC and BNB to facilitate access to water solutions through microcredit. In 2022, Agroamigo served 1,410,064 active clients across 2,074 municipalities in Brazil’s semi-arid region. Beyond microfinance, INEC implements socio-environmental initiatives serving children, youth, and adults through projects that significantly contribute to sustainable development—based on income generation and social leadership—in alignment with the United Nations’ Sustainable Development Goals (SDGs). Currently, INEC employs over two thousand staff members across all states in Brazil’s Northeast and the northern regions of Minas Gerais and Espírito Santo. Join this team #feitodegente and bring your talent to INEC!
Tv. João Barra, 95, Umarizal - RN, 59865-000, Brazil
R$1,712/month
Indeed
Business Assistant - Umarizal - RN
Every day, we work to leave a positive mark on the world, solve our customers’ most pressing problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To operate Brazil’s leading microcredit program with excellence, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance services operations and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Empathy and Care; Creativity and Innovation; Respect and Inclusion. The **Business Assistant** will perform administrative routine tasks for the Unit and provide customer service for the Crediamigo Program, in accordance with policies, methodologies, and administrative and operational procedures established by CAMED Microcrédito. If this role aligns with your professional purpose, join **CAMED MICROCRÉDITO!** **Responsibilities and Duties** Perform administrative tasks in accordance with policies and operational procedures established by CAMED Microcrédito; Provide customer service across all channels (in-person and digital) for Crediamigo Program clients, in compliance with the credit policy, operational procedures, and guidelines established by CAMED Microcrédito; Provide customers with information regarding microfinance products and services and the status of their credit proposals; Support sales of products and services offered by the Crediamigo Program, in accordance with the credit policy, operational procedures, and guidelines established by CAMED Microcrédito; Support collection activities, re-engagement of lapsed customers, and prospecting of new customers, in accordance with the credit policy, operational procedures, and guidelines established by CAMED Microcrédito; Enter client Crediamigo credit proposal information into the operational system, in accordance with the credit policy, operational procedures, and guidelines established by CAMED Microcrédito; Conduct client Crediamigo registration queries to ensure smooth operational processes; Verify required documents for Crediamigo client registration; Submit credit proposals in the operational system; Monitor the status of credit proposals within the operational system; Forward documentation requested by Remote Compliance; Assist in organizing Unit events; Verify credit instruments for contracted operations, digitize them, and store them securely in the Unit’s safe, if applicable; Store and relocate documents in accordance with the Records Management Plan; Assist in inventorying credit instruments, files, and CAMED Microcrédito’s fixed assets; Assist with HR routines and forward them to the Regional Human Development area; Carry out the Unit’s administrative payment routines; And other duties related to this area. **Requirements and Qualifications** **Mandatory Requirements:** Be at least 18 years old; Education: Completed high school; Availability for inter-municipal travel; Experience in administrative routines and customer service; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Salary:** Base salary of BRL 1,717.73; Variable compensation up to BRL 869.33; Bonus (Human Development department informs during the selection process). **Benefits:** Training programs; Life insurance; Health plan; Transportation allowance; Dental plan; Private pension plan; Partnerships with educational institutions; Wellness incentive program through Wellhub; Meal allowance and basic food basket allowance totaling BRL 1,507.24; Childcare/babysitter reimbursement for children up to 5 years and 11 months – BRL 320.38 (fixed amount per child); Quality of Life Program (we implement subprograms supporting and caring for our employees’ physical, emotional, and social health and well-being). **Workload:** 40 hours per week; **Working Hours:** 8:00 AM to 5:00 PM (Monday to Friday). We are a new company, founded in 2022, and part of the **Camed Group**. We exclusively operate the **Crediamigo**, Brazil’s LARGEST Productive and Oriented Microcredit Program and market leader in its segment. Currently, we have **over 5,000 employees** operating in **over 1,900 municipalities** across Northeastern Brazil and the northern regions of Minas Gerais and Espírito Santo states—making us Brazil’s LARGEST microcredit operator. Every day, we work to leave a positive mark on the world, solve our customers’ most pressing problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To operate Brazil’s leading microcredit program with excellence, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance services operations and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Respect and Inclusion; Empathy and Care; Creativity and Innovation. **We are CAMED, we are CREDIAMIGO!**
Tv. João Barra, 95, Umarizal - RN, 59865-000, Brazil
R$1,717/month
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