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Job Summary: The professional will support the analysis of power outage incidents and electrical damages, verify and handle customer complaints, and ensure compliance with deadlines. Key Highlights: 1. Support in analyzing power outage incidents and electrical damages 2. Verify and handle complaints from external customers 3. Ensure compliance with internal and external deadlines We are the Energisa Group! With over a century of history, Energisa is the largest private group in Brazil’s electricity sector with 100% national control. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable generation, an innovative energy solutions brand – (re)energisa – offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech operating in the digital accounts market. Recently, we diversified our portfolio further by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe in the power of diversity and plurality to drive innovation and achieve extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us on this selection journey! **Responsibilities and Duties** * Support analysis of power outage incidents and electrical damages; * Verify and handle complaints from external customers; * Ensure compliance with deadlines according to internal and external regulations; * Analyze documents submitted by external customers; * Send letters to customers regarding scheduled outages or complaint handling; * Conduct financial negotiations. **Requirements and Qualifications** * Education: Completed high school; * Intermediate Office Suite proficiency. **Additional Information** PEOPLE are our greatest ENERGY. Thinking about your well-being, we offer a wide range of benefits. Take a look at what you’ll get: • Meal allowance or food voucher to buy groceries for your home or eat at your favorite restaurant; • Health and dental plans for you and your family; • Private pension plan for your financial reserve and investments; • Daycare assistance to support you during your children’s early years; • Life insurance to provide greater peace of mind for you and your loved ones; • Profit-sharing program, as an incentive for your work and results; • Quality-of-life programs ensuring employee well-being and promoting health; • Study grant programs to support your professional development; • Gympass, granting access to over 18,000 gyms across Brazil. If you meet the prerequisites for this position, submit your application and pay attention to the following tips: • During the selection process, communication will occur via email or phone. Please ensure your contact information is up-to-date and monitor your inbox regularly—including your spam folder. Be attentive to incoming calls, as our corporate phone numbers may display varying area codes. • If you receive negative feedback, don’t get discouraged—stay alert for other opportunities. Did you know that **we are one of the largest groups in Brazil’s electricity sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transition, connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible activity is electricity distribution, but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Moreover, we diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás, and, since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions—including biogas, biomethane, and biofertilizer—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You, too, can be part of this transformation story. Let’s build a more sustainable world—together!
