Network Technical Agent

Description

Job Summary: We are seeking a Network Technical Agent to work on network operations and provide technical support to customers, including opening and closing contracts and performing financial transactions. Key Highlights: 1. Specialized customer service and technical support. 2. Opportunity for growth and learning in a collaborative environment. 3. Focus on building long-term relationships with customers. We are a leading telecommunications company specializing in fiber optics, committed to delivering high-quality services to our customers. We seek dedicated and qualified professionals to join our team. We are looking for a **Network Technical Agent** to work on network operations and provide technical support to our customers. **Responsibilities and Duties** #### **Main Activities:** * Receive, guide, and direct customers according to their needs; * Open and close sales contracts via provisioning; * Verify customer registrations via provisioning; * Issue provisioning preparation authorization; * Monitor and follow up on equipment return consumption with operators; * Perform customer financial transactions via provisioning. **Requirements and Qualifications** **Skills:** ---------------- * Network configuration and maintenance * Problem diagnosis and resolution * Knowledge of protocols and security * Documentation and organization **Preferred Qualifications:** ---------------- * Prior experience in the field * NR10 and NR35 certifications **Additional Information** ### **Benefits Offered by Cabonnet:** * **Medical Plan** * **Dental Plan** * **Meal Allowance or Food Voucher** * **Transportation Voucher** * **Internet Allowance** * **Day Off** * **University Education Partnership** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness programs** * **Partnerships with S System Institutions (SESC, SENAC, SENAI, and SESI)** We are a Brazilian company specializing in telecommunications services, focusing on broadband internet and connectivity solutions. Our goal is to build lasting relationships with each customer; therefore, we commit to offering top-quality products and services compliant with current legislation, as well as efficient technical support and personalized local assistance. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people—thus, every idea matters and every talent makes a difference within our team. If you seek an environment where you can grow, learn, and truly contribute, join us in building your story. Together, let’s combine knowledge, share experiences, and achieve results. **\#JoinCabonnet**