Grupo Enzo is a family-owned company that began in 1984 with the goal of becoming a reference in the automotive sector both within the state and nationally. It is headquartered in Campo Grande, capital of Mato Grosso do Sul, and operates in the states of Mato Grosso do Sul, Mato Grosso, and São Paulo, recognized as one of the most traditional and innovative brands, with over 40 years of experience in the automotive market. Currently, it comprises 36 companies, including dealerships and service providers. Administrative and financial activities are centralized in Campo Grande/MS. The dealerships that are part of Grupo Enzo are: Fiat Enzo, Fiat Alpavel, Kampai Toyota, Via Japan Toyota, Guará Renault, Enzo Caminhões Mercedez\-Benz, Kcinco Volare and Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram and Enzo Volvo. Today, we have over a thousand direct employees engaged daily in fulfilling our values of agility in promoting business, differentiating ourselves through value delivery to customers via a team attentive and critical to details, with systemic vision and operational efficiency, enabling people's development to ensure the Group's growth and sustainability. Meet aggregated objectives for vehicle sales in PCD modalities, contributing to profitability and ensuring total customer satisfaction. Master all customer service processes (in-store, phone, and leads), negotiation, and vehicle delivery procedures. Know and apply the company's and dealership's pricing and sales conditions; Systematically prospect customers using company databases or acquired data to achieve individual goals; Perform static product presentation and technical explanation, prioritizing steps recommended by the manufacturer, and offer test drives to assist customers in purchase decisions; Correctly fill out test drive registration forms, photocopy the customer's driver's license, and attach it to the registration document with proper signatures; Demonstrate mastery and knowledge of the manufacturer's product features, advantages, new releases, and benefits; Balance negotiations between customer expectations and company interests by offering creative alternatives to avoid losing sales; Know product availability and priorities established for inventory turnover; Accurately and systematically complete customer contact forms and other reports; Place product orders according to conditions negotiated with the customer; Arrange customer registration for credit approval with financial institutions in case of financing; Refer the customer to the F\&I consultant in cases of financed purchases; Prepare new business proposals when necessary to close sales; Know and recommend suitable financial solutions for each customer profile; Offer accessories to customers, highlighting the advantages and benefits of purchasing original products; Refer the customer to the insurance and other add-on sales department; Understand the specific details of the direct sales sector: PCD customers – people with disabilities, rural producers, taxi drivers, legal entities – small, medium, and large companies.