Description
RESPONSIBILITIES
Direct management of Supervisors
Consolidated analysis of operational results and performance indicators
Creation, review, and guidance of collection strategies
Ensure full compliance with client contracts and rules
Presentation of results and analyses to Management
Daily quartile analysis
Participation in calibration sessions with the client
Propose adjustments to portfolio sizing
Control of operational absenteeism
MANDATORY REQUIREMENTS
Completed undergraduate degree
Minimum 3 years of experience in structured collections
Experience with banks, cooperatives, or securitization companies
Strategic ability to interpret performance indicators
DESIRED PROFILE
Systemic view of operations
Data-driven management, not intuition-based
Executive communication skills and professional demeanor
Ability to structure and optimize processes
High emotional intelligence
Firm leadership without paternalism
COMPENSATION
Fixed salary: R$ 4\.652,72
Commission: 0.5% of revenue generated by managed portfolios
Guaranteed commission for the first three months for new hires: R$ 2\.500,00
Total monthly payment: R$4\.700,00 \- R$6\.383,26
Work location: On-site