Indeed
Team Leader
**General Information**
Ensure operational efficiency and institutional service quality through shift scheduling management, support to service fronts, and control of operational processes.
**Responsibilities**
Conduct basic training for teams under your leadership, provide continuous feedback, and serve as the liaison between team members and supervision, ensuring alignment, development, and employee engagement;
Develop weekly and monthly operational schedules, ensuring adequate coverage across all service fronts;
Monitor staff movements (vacations, shift swaps, schedule adjustments) to maintain operational continuity;
Organize and send formal communications (emails, meeting minutes, reports), ensuring proper documentation and interdepartmental information flow;
Provide service to groups, visitors, and institutional clients, strengthening relationships and resolving requests;
Provide operational support to service fronts (ticketing booths, certificate issuance, Drivers’ Room, Pedalinho Devotos Mirins, and Santuário Express), ensuring organization, visitor guidance, system functionality, and fulfillment of departmental requirements;
Create, track, and manage service orders in institutional systems (SISMAM, Zendesk), monitoring deadlines and responses from responsible departments.
**Work Environment**
Dynamic, agile, and collaborative.
Employment Type: Full-time CLT contract
Salary: R$1,518.00 – R$30,000.00 per month
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Food allowance
* Meal voucher
* Transportation allowance

Praça Nossa Sra. Aparecida, 250, Aparecida - SP, 12570-023, Brazil
R$1,518-30,000/year