Access Controller

Description

Job Summary: Professional responsible for greeting customers, controlling access, managing correspondence, providing information, and handling telephone inquiries in a hospital environment, with focus on welcoming and continuous improvement. Key Highlights: 1. Greet customers and manage the flow of people 2. Provide information and guidance to customers 3. Welcome and care for human beings, being sensitive to their needs **Job Description:** ---------------------- MAIN RESPONSIBILITIES: 1\. Greet internal and external customers; 2\. Control the entry and exit flow of people; 3\. Manage visitor access during the hours established by the hospital; 4\. Provide customers with information and guidance regarding department locations; 5\. Receive correspondence, classify it, and forward it to the respective department with proper registration; 6\. Prepare daily reports; 7\. Handle telephone inquiries and provide necessary information; 8\. Report any abnormalities identified to the immediate supervisor; 9\. Monitor the exit of materials, equipment, etc.; 10\. Control vehicle access; 11\. During pandemic periods, perform temperature screening of customers in clinic areas; 12\. Remove wristbands from patients who have completed their appointments. 13\. Perform other related or inherent duties as described in the respective Occupational Health Profile and/or as assigned by the immediate supervisor. INSTITUTIONAL RESPONSIBILITIES: 1\. Welcome and care for human beings, being sensitive to their individual and collective physical, mental, social, and spiritual needs. 2\. Act with a focus on continuous improvement at process interfaces, achieving results that exceed expectations. 3\. Act integrally, respecting others’ individuality based on fair and transparent criteria, adhering to the institution’s moral, social, and spiritual standards. 4\. Follow the excellence model of service and regulatory norms applicable to health professionals. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- ASSOC ADV NORTE BRAS DE PREV ASSIST A SAUDE **Working Hours:** ------------------------ 180 hours per month