Junior Condominium Analyst

Description

Job Summary: The Junior Condominium Analyst supports the sales team, drafts contracts, updates systems, files documents, and assists in condominium assembly meetings. Key Highlights: 1. Essential support to the sales team and condominium administration 2. Opportunity to work for an established company with 46 years of experience in the construction industry 3. Chance to join a team of over one thousand employees The Junior Condominium Analyst is responsible for supporting the sales team by drafting contracts and monitoring their signing, updating systems with relevant information, archiving documents physically and digitally, and assisting in condominium assembly meetings. About the Company, For 46 years, we have been transforming the urban landscape of Belém through high-standard construction projects. We are a reference in both public and private works, covering residential and commercial buildings, hospitals, and shopping centers. With renowned certifications, we stand out for our commitment to social responsibility, sustainability, and appreciation of our employees—inspiring the regional market. With over one thousand employees at Quadra Engenharia, we invite you to join our team! **Responsibilities** * Support the design, mapping, and improvement of processes related to the customer journey, focusing on the Commercial, Relationship, and After-Sales stages; * Identify opportunities to improve customer experience and interfaces between departments involved in the customer journey; * Monitor and analyze customer experience metrics, such as SLA, satisfaction, recurrence of requests, response time, NPS, and CSAT; * Support the organization, updating, and improvement of CRM usage and other customer relationship systems; * Consolidate reports, data, and managerial analyses to support department leadership; * Monitor critical touchpoints in the customer journey and support the development of action plans for continuous improvement; * Contribute to the standardization of processes, workflows, records, and operational routines within the department; * Collaborate closely with departments including Commercial, Engineering, Marketing, IT, Legal, and other interfacing areas; * Support tracking of the customer portfolio and related requests, contributing to greater organization, predictability, and quality in delivered experiences; * Participate in alignment, monitoring, and process improvement meetings within the department; * Assist the immediate manager with tasks related to structuring and evolving the Customer Experience department. **Requirements** * Completed undergraduate degree in Administration, Production Engineering, Communications, Marketing, Process Management, or related fields; * Prior experience in Customer Experience, Relationship Management, Structured Customer Service, After-Sales, Processes, or related areas; * Knowledge of customer experience metrics such as NPS, CSAT, and SLA; * Strong analytical ability and ease in reading and interpreting data; * Experience with CRM or customer relationship management systems; * Proficiency in Excel and/or Power BI; * Organizational skills, discipline, and strong ability to monitor routines and processes; * Excellent communication, professional demeanor, and ease interacting across various departments. **Additional Information** * Preferred: experience in civil construction, real estate development, or operations involving high-expectation customers; experience with corporate clients, more complex contracts, or B2B contexts; knowledge of process mapping and improvement; * Desired profile: analytical, organized, proactive professional with maturity to interact with diverse customer profiles and ability to contribute to evolving the customer journey; * Working hours: Monday to Friday, during business hours; * Location: Quadra Engenharia office, located at Av. Cmte. Brás de Aguiar, 487 - Nazaré, Belém - PA, 66035-405.