Job Summary: Provide a positive customer service experience with a focus on operational excellence, handle management/superintendence processes, and represent the distribution company at institutional events. Key Highlights: 1. Experience in customer service with a focus on operational excellence 2. Process management and handling of customer requests 3. Institutional representation and mitigation of regulatory doubts \- Provide a positive customer service experience with a focus on operational excellence; \- Handle processes related to management/superintendence; \- Ensure timely and high-quality responses to various customer requests to guarantee service excellence; \- Maintain billing and revenue regularity for the month/year according to organizational guidelines; \- Reduce PECLD (delinquent customer portfolio) among debtors, converting it into revenue collection/installment plans; \- Advise customers on opportunities to optimize/adjust contracts to reduce costs; \- Represent the distribution company at institutional events; \- Mitigate doubts regarding regulations applicable to the electricity sector/concessionaires; Job Type: Temporary Contract Duration: 6 months Compensation: R$3\.687,60 \- R$12\.011,11 per month Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
