Responsible for supporting the operations team in developing, maintaining, and enhancing reports, dashboards, and automation solutions aimed at operational efficiency and continuous improvement of service quality related to IoT products and solutions. Strategically engages in data analysis, opportunity identification, and evidence-based implementation of improvements. **Responsibilities and Duties** * Develop and maintain analytical reports, dashboards, and performance indicators (KPIs) focused on IoT operations. * Automate data extraction, processing, and consolidation processes to reduce manual tasks and increase information accuracy. * Support the operations area in identifying bottlenecks, deviations, and optimization opportunities. * Ensure data integrity, consistency, and quality used in analyses. * Conduct predictive and diagnostic analyses to support operational and strategic decisions. * Collaborate with technology, engineering, and business teams to align requirements and deliver integrated analytical solutions. * Document and disseminate best practices in data analysis and process automation. * Serve as a technical reference for the team on topics related to analytics and operational intelligence. **Requirements and Qualifications** * Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, Systems Analysis, or related fields is desirable. * A postgraduate degree or specialization in Data Analytics, Business Intelligence, or Big Data is desirable. Technical Knowledge: * Analytical and automation languages: SQL, Python, R, or similar. * Visualization and BI tools: Power BI, Tableau, or Looker. * Experience with data pipelines, ETL, and API-based integrations. * Proficiency in advanced spreadsheets (Excel, Google Sheets) and handling large volumes of data. * Familiarity with cloud environments (Azure, AWS, or GCP) and relational and non-relational databases. * Understanding of operations management and performance metrics applied to IoT products and services. * Experience with version control tools (e.g., Git) and agile methodologies is desirable. Behavioral Competencies: * Analytical thinking and data-driven orientation. * Ability to solve complex problems with systemic vision. * Proactivity and results focus. * Strong communication skills and ability to translate technical information into business-friendly language. * Collaborative work ethic and positive influence within multidisciplinary teams. * Curiosity and continuous learning about new technologies and analytical techniques. * Organization, discipline, and attention to detail. **Additional Information** At Telefónica Tech, we spare no effort in supporting and valuing our employees! Here’s what we offer\* you: * Meal Allowance (VR), Food Allowance (VA), Health Insurance, Dental Insurance, and Life Insurance; * An exclusive Vivo offer, with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * If you have children, you’ll receive a subsidy to help cover school, daycare, or nanny expenses; * Work in an environment that respects your personality, dress style, individuality—where you can be authentically yourself. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in over 17 countries! \#MinhaCarreira * And much more! But you’ll need to apply to find out... * Subject to the company’s eligibility policy. All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! We are Telefónica Tech, the global provider of Cloud, IoT, and Big Data services within the Telefónica Group—now a leader not only in telecommunications but also in Technology. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time decision-making for our customers—putting them in control of their digital lives, securely and reliably, with the quality only the Telefónica Group can deliver. To achieve this, we rely on a highly certified and specialized team that grows every day! We lead the digital transformation journey and connect with the most innovative and collaborative ways of working. We believe the path to delivering the best customer experience starts with delivering an excellent employee experience. We believe diversity—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, reflecting the society we live in. We run an internal program anchored on five pillars: Gender, LGBTQIAP\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. As a technology company inspired by diversity and innovation, we provide space for everyone, supporting and embracing differences. \#VempraTTech